Inventory Fails to Inventory a Package
Article ID: 152489
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q152489
SYMPTOMS
Inventory Packages on Systems Management Server (SMS) clients fails to
return a positive value if the package is searching for files in separate
directories. The Inventory Agent will find the files on the disk, but
because they are not in the same directory, SMS does not report the
package. This affects "add AND" packages. Invdos.exe in verbose mode shows
that it does find the file, but then states, "number of matches 1 not equal
to requested matches 2".
"Add OR" packages are not affected, because it only requires ONE file for a
match. "Add OR" packages will report normally.
CAUSE
SMS does not take into account the possibility that the files may be in
different directories. Because it does not walk the hashed hit list looking
for the file names, it considers the package as not found, even though it
has found the files individually.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
versions 1.1 and 1.2. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: prodsms software
Keywords: kbinventory kbnetwork kbsmsadmin KB152489