KB152187 - Add Printer Wizard Does Not Run

Article ID: 152187

Article Last Modified on 11/15/2006

APPLIES TO

Microsoft Windows 95

This article was previously published under Q152187

SYMPTOMS

When you double-click the Add Printer icon in the Printers folder, nothing may happen.

CAUSE

This behavior can occur if either or both of the following files are missing or damaged:

Msprint.dll
Msprint2.dll

RESOLUTION

If these files exist on the hard disk, rename them. Then, extract new copies of these files from your original Windows 95 disks or CD-ROM to the Windows\System folder. The Msprint.dll file and the Msprint2.dll file are located in the Precopy1.cab cabinet file.

For additional information about using the Extract tool, please see the following article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

MORE INFORMATION

This behavior can also occur if the Windows\Inf folder is missing or damaged. To resolve this issue, extract all the .inf files from the Precopy2.cab file to the Windows\Inf folder. For information about using the Extract tool, see the following article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

Other files that are accessed when you activate the Add Printer Wizard include:

Setupx.dll
Setup4.dll
Mmci.dll
Iosclass.dll
Rundll32.exe
Sysclass.dll

Additional query words: hangs

Keywords: kbprint KB152187