Knowledge Base

Explorapedia: Video Not Available, Cannot Find 'vids:iv32'

Article ID: 152179

Article Last Modified on 10/6/2003

APPLIES TO

This article was previously published under Q152179

SYMPTOMS

When you are running one of the programs listed above and are trying to play either an animation or video, you receive one of the following error messages with diagonal lines in the background:
Video not available, cannot find 'vids:iv32' decompressor"

-or-

Video not available, cannot find 'vids:msvc' decompressor

CAUSE

This error message occurs when the necessary video compression codec is not installed or is damaged.

RESOLUTION

To resolve the problem, use the following steps:

Windows 95/98

NOTE: The following steps give instructions for replacing all of the video compression codecs that are included with Windows 95/98.
  1. Exit Explorapedia.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Programs.
  4. Click the Windows Setup tab.
  5. In the Components list box, click Multimedia.
  6. Click Details.
  7. If the Video Compression check box is selected, the codecs may be damaged and you need to remove them. If the Video Compression check box is not selected, continue to step 8. To remove the video compression codecs, follow these steps:
    1. Click the Video Compression check box to clear it, click OK, and then click OK.
    2. Repeat steps 3-6 to return to the Video Compression option in Add/Remove Programs.
  8. Click the Video Compression check box to select it.
  9. Click OK, and then click OK. Follow the instructions on the screen.
If you are still unable to run Explorapedia, try the following troubleshooting steps.

NOTE: The following steps involve renaming and deleting files and folders. For more information about how to accomplish these tasks in Windows, see your Windows printed documentation or online Help.
  1. In the Windows\System folder on your hard drive, rename the following files: 
          Iccvid.drv     (Supermatch Cinepak)
      Indeov.drv     (Intel Indeo)
      Ir32.dll       (Intel Indeo)
      Msvidc.drv     (Microsoft Video 1 Compressor)
      Msrle.drv      (Microsoft RLE Compressor)
  2. Repeat steps 2-9 in the section above.
For more information about video compression codecs in Windows 95/98, please see the following article in the Microsoft Knowledge Base:

138261 Error Message: Video Not Available, Cannot Find Decompressor

Windows 3.x

NOTE: The following steps give instructions on replacing all of the video codecs that are included with Video for Windows.
  1. Exit Explorapedia.
  2. Reinstall Explorapedia.
If you are still unable to run Explorapedia, try the following troubleshooting steps.

NOTE: The following steps involve renaming and deleting files and folders. For more information about how to accomplish these tasks in Windows, see your Windows printed documentation or online Help.
  1. In the Windows\System folder on your hard drive, rename the following files: 
          Iccvid.drv     (Supermatch Cinepak)
      Indeov.drv     (Intel Indeo)
      Ir32.dll       (Intel Indeo)
      Msvidc.drv     (Microsoft Video 1 Compressor)
      Msrle.drv      (Microsoft RLE Compressor)
  2. Delete the following folder on the hard drive, and then reinstall Explorapedia.

    For Explorapedia: The World of Nature, versions 1.0 or 1.2, delete:

    MSKids\Explora

    For Explorapedia: The World of People, version 1.0, delete:

    MSKids\Explora\People

  3. Restart Windows.
For more information about video codecs in Windows 3.x, please see the following article in the Microsoft Knowledge Base:

124945 Video Clip Error Msg: Cannot Find Decompressor

MORE INFORMATION

The programs, Explorapedia: The World of Nature and Explorapedia: The World of People, use video compression-decompression routines (Codecs) to decompress the video files stored on the compact disc. Each program uses certain decompression routines to play video files that have been compressed.

Explorapedia uses the following decompression codecs to play certain kinds of movies: 
             Codec                           Filename
             ----------------------------    ----------

Animations:  Microsoft Video 1 Compressor    Msvidc.drv
Videos:      Intel Indeo(TM) Video R3.2      ir32.dll
The following entries should be in the [Drivers] section of the System.ini: 
   VIDC.IV32=ir32.dll
   VIDC.MSVC=msvidc.drv

Additional query words: mskids kids tad series explore kbmm world people nature multimedia multi-media multi co-dec kbtshoot explora

Keywords: kberrmsg kbprb kbmm KB152179


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