Mail Client Incorrectly Resolves Names with Extended Characters
Article ID: 151990
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Server 3.51
This article was previously published under Q151990
SYMPTOMS
When you use the Windows NT 32-bit Mail client (Msmail32.exe), you may
receive unexpected results when you check names or try to locate names in
the Address Book using the keyboard. These unexpected results occur when
the name includes extended characters.
CAUSE
There is a problem in a string-comparison routine in Store32.dll that was
exposed when comparing strings containing extended characters.
RESOLUTION
Make sure that the appropriate sort order has been applied to the Post
Office where the address book resides. For example when a Scandanavian sort
order is required run "resort.exe -s". Once the Post Office has been
sorted, the Global Address List (GAL) should be rebuilt ensuring the
appropriate sort order is also applied to the GAL (Rebuild.exe). You can
now install the associated hotfix on all affected Windows NT workstations
and then restart them.
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.51. A
supported fix is now available, but is not fully regression-tested and
should be applied only to systems experiencing this specific problem.
Unless you are severely impacted by this specific problem, Microsoft
recommends that you wait for the next Service Pack that contains this fix.
Contact Microsoft Product Support Services for more information.
Additional query words: 3.51 prodnt msmail
Keywords: kbbug kbfix kbinterop kbnetwork KB151990