Unable to Remote Control a Client on a Token-Ring Network
Article ID: 151986
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.1 Standard Edition
This article was previously published under Q151986
SYMPTOMS
When you use the Remote Control (Help Desk) to access a Systems Management
Server client on a token ring network with rings bridged together with
source-routing bridges (Loop Configuration), the following error message
appears in SMS Administrator (the SMS Admin UI):
The remote workstation did not respond
CAUSE
The Token-Ring "Loop Configuration" provides an alternate path if a bridge
fails and increases the network availability for the communication between
segments (the traffic between two segments can flow through multiple
routes), but the SMS Administrator is unable to manage unexpected packets
(multiple copies of the same packet).
RESOLUTION
To correct this problem, upgrade to Systems Management Server 1.2.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.1. This problem has been corrected in Systems Management Server
version 1.2.
Additional query words: prodsms
Keywords: kbnetwork kbremoteprog kbtshoot KB151986