OFFUP-Err Msg: You Do Not Have Excel 97 SR-2 On This Computer...
  
PSS ID Number: Q197917
Article last modified on 05-28-1999
 
WINDOWS:1.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Office Update 1.0 
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SYMPTOMS
========
 
During installation of the Excel SR-2 CALL Function Patch, you may receive the
following error message:
 
   You do not have Excel 97 SR-2 on this computer. This patch only works with
   Excel 97 SR-2. For more information please go to:
 
   http//www.microsoft.com/office or call Technical Support.
 
RESOLUTION
==========
 
1. You may get this error if you are using Excel 97 (with no Service Releases
   installed). If this is the case, update to Excel 97 SR-2 (which is included
   in Office 97 SR-2).
 
2. You may get this error if you are using Excel 97 SR-1. If this is the case,
   update to Excel 97 SR-2 (which is included in Office 97 SR-2).
 
NOTE:
The Excel 97 SR-2 (which is included in Office 97 SR-2) can be downloaded from
the web site at:
 
http://officeupdate.microsoft.com/Articles/sr2fact.htm
 
MORE INFORMATION
================
 
EXCEL SR-2 CALL FUNCTION PATCH:
================================
 
The patch is for Excel 97 only.
 
You may find out more about the patch at the web site:
 
http://officeupdate.microsoft.com
 
SUBMITTING A WEB RESPONSE INCIDENT:
====================================
 
If you have tried all of the above steps, and are still unable to view or
download components, you may submit a question through Web Response by following
the steps below.
 
1. Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 
2. Click Member Services.
 
3. Click Office Update Technical Support.
 
4. Click Office Update Support Form.
 
    - You may be prompted to establish a Registration ID, if you haven't already
      done so, which you can use to obtain many Microsoft products or services.
 
    - To establish the ID, enter your e-mail address in the space provided and
      click Continue.
 
    - If you do not have an e-mail address, you can quickly get one by clicking:
      hotmail.com on the registration page.
 
5. After you enter your e-mail address, click Continue.
 
6. Type your Password.
 
    - If you can't remember your password, click E-mail My Password and we will
      send it to you.
 
7. Provide the following information in the space provided:
 
    - Your Computer
 
       - Operating System
 
       - Internet Browser
 
       - Computer Make
 
       - Computer Model
 
       - CPU Speed
 
       - Memory
 
    - The Problem
 
       - Describe only one problem at a time. If you are having more than one
         problem, please submit them seperately.
 
       - Issue Type
 
       - Component Name
 
       - URL Address
 
       - Error Type
 
       - Question Title
 
       - Detailed Problem Description
 
       - Check one of the following:
 
          - I can duplicate this problem.
 
          - I can connect to other Web sites such as http://www.microsoft.com
 
          - It previously worked for me but is not working now.
 
          - It has never worked.
 
    - Contact Information
 
       - E-mail Address
 
       - Phone Number
 
       - Fax Number
 
       - Time Zone
 
8. When the request form has been completed:
 
    - Click Finish to submit your request.
 
    - You should receive a response within one business day.
 
Additional query words: offup
 
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Keywords          : kbofficeupdate 
Version           : WINDOWS:1.0
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1999.