OL2000: Problem with CompuServe Mail Messages with Attachments
  
PSS ID Number: Q197118
Article last modified on 05-14-1999
 
WINDOWS:2000
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Outlook 2000 
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SYMPTOMS
========
 
Microsoft Outlook may stop responding when you attempt to process a message
containing an attachment, received from a CompuServe account.
 
CAUSE
=====
 
CompuServe received a message containing an attachment on your CompuServe.com
account and auto-forwarded it to your CSI (POP3) account. Outlook cannot process
auto-forwarded items containing attachments.
 
RESOLUTION
==========
 
Press CTRL+ALT+DELETE and manually end the Outlook task. Restart Outlook and
have the sender address the message directly to your CSI (POP3) account.
 
-or-
 
Read the message and its attachment with Microsoft Outlook Express.
 
MORE INFORMATION
================
 
CompuServe may forward messages sent to your old CompuServe.com account to your
new CSI (POP3) account. If these messages contain attachments, the
auto-forwarding process does not translate them in a way that Outlook can read
them. When you attempt to process these messages, by opening, forwarding,
replying, displaying them in the preview pane, or taking other actions, Outlook
will stop responding and you must restart it.
 
Additional query words: hang
 
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Keywords          : CfgUnsup CfgIM 
Version           : WINDOWS:2000
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1999.