OL2000: Internet Mail Issue with Whole Earth Networks ISP
  
PSS ID Number: Q196637
Article last modified on 05-14-1999
 
WINDOWS:2000
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Outlook 2000 
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SYMPTOMS
========
 
When you use GST Whole Earth Networks (The Well) as your Internet Service
Provider (ISP), and are not using a dial-up connection with one of Whole Earth
Networks local phone numbers, messages queued to be sent in the Microsoft
Outlook Outbox may generate a Non-Delivery Report (NDR) from the ISP.
 
CAUSE
=====
 
Outlook tries to send mail before checking for mail. This prevents you from
authenticating properly with the anti-spam filters installed on GST Whole Earth
Networks mail servers.
 
RESOLUTION
==========
 
To assure continued authentication with the ISP server, set Outlook to check for
new mail in less than 30-minute intervals. To do so, see the REFERENCES section
later in this article.
 
MORE INFORMATION
================
 
Whole Earth Networks has implemented new security measures in order to prevent
unsolicited e-mail from being relayed through their mail servers by persons who
are not their customers. Because of the manner in which Outlook sends mail
before checking for new mail first, it can give the impression that the Internet
Mail service in Outlook is not functioning properly.
 
You must be authenticated by GST Whole Earth Networks before sending mail only if
you are not dialing in through one of GST Whole Earth Networks' local phone
numbers or are not one of their dedicated connection customers.
 
To Resend Messages for Which You Received NDR Messages
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1. On the Tools menu, click "Send and Receive" (or press F5).
 
2. Wait one minute for the authentication process to complete.
 
3. Click to select the Sent Items folder.
 
4. Open the message for which you received the NDR.
 
5. On the Tools menu, click Resend This Message.
 
REFERENCES
==========
 
For information on setting the interval to check for new mail with the
Corporate/Workgroup (CW) installation of Outlook, please see the following
article in the Microsoft Knowledge Base:
 
   Q195427 : OL2000: (CW)Configuring Outlook to Automatically Dial Your ISP
 
For information on setting the interval to check for new mail with the Internet
Mail Only (IMO) installation of Outlook, please see the following article in the
Microsoft Knowledge Base:
 
   Q195578 : OL2000: (IMO) How to Set Up Internet Mail Accounts
 
Additional query words:
 
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Keywords          : kbdta MsgSend MsgRply Intp3rdPty 
Version           : WINDOWS:2000
Platform          : WINDOWS
Issue type        : kbinfo
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Copyright Microsoft Corporation 1999.