OFFUP-Err Msg: Required Source Cannot Be Located
  
PSS ID Number: Q195891
Article last modified on 05-28-1999
 
WINDOWS:1.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Office Update 1.0 
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SYMPTOMS
========
 
If you are attempting to download and install Service Release 1 or Service
Release 2 from the Office Update Web site, you may receive one of the following
error messages:
 
   Required Source Cannot Be Located
 
   A Required Resource Appears To Be Corrupted
 
CAUSE
=====
 
This problem may be caused by one of the following:
 
 - If you are attempting to download the file using an America OnLine (AOL)
   browser, the browser may be preventing the file from downloading completely.
 
 - If you have anti-virus software enabled while downloading, this may be
   preventing the file from downloading.
 
RESOLUTION
==========
 
1. Connect to your ISP (Internet Service Provider).
 
2. If you are using America OnLine (AOL) to access the Internet, follow these
   steps:
 
   a. Establish an Internet connection by letting AOL dial and connect to the
      Internet.
 
   b. Minimize AOL. Do not exit AOL, as you must leave it running to provide the
      Internet connection.
 
3. Access the Office Update Web site. To do so, use the following steps:
 
   a. Start Internet Explorer
 
   b. In the Address Bar, type "http://officeupdate.microsoft.com" (without the
      quotation marks) and press ENTER
 
4. Before you can download SR-1 or SR-2, disable any anti-virus software that
   may be running. (For more information on how to disable your anti-virus
   software, refer to the program's documentation).
 
5. Click the link to one of the Office Components (such as Word or Excel),
   Choose Download, and then Select 'Office 97 Service Release 1 (SR-1)' OR
   'Service Release 2 Download Information' to connect to the appropriate
   download site.
 
6. Follow the instructions to complete the installation process.
 
MORE INFORMATION:
===================
 
If you have tried all of the above steps, and are still unable to view or
download components, you may submit a question through Web Response by following
the steps below.
 
1. Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 
2. Click Member Services.
 
3. Click Office Update Technical Support.
 
4. Click Office Update Support Form.
 
    - You may be prompted to establish a Registration ID, if you haven't already
      done so, which you can use to obtain many Microsoft products or services.
 
    - To establish the ID, enter your e-mail address in the space provided and
      click Continue.
 
    - If you do not have an e-mail address, you can quickly get one by clicking:
      hotmail.com on the registration page.
 
5. After you enter your e-mail address, click Continue.
 
6. Type your Password.
 
    - If you can't remember your password, click E-mail My Password and we will
      send it to you.
 
7. Provide the following information in the space provided:
 
    - Your Computer
 
       - Operating System
 
       - Internet Browser
 
       - Computer Make
 
       - Computer Model
 
       - CPU Speed
 
       - Memory
 
    - The Problem
 
       - Describe only one problem at a time. If you are having more than one
         problem, please submit them seperately.
 
       - Issue Type
 
       - Component Name
 
       - URL Address
 
       - Error Type
 
       - Question Title
 
       - Detailed Problem Description
 
       - Check one of the following:
 
          - I can duplicate this problem.
 
          - I can connect to other Web sites such as http://www.microsoft.com
 
          - It previously worked for me but is not working now.
 
          - It has never worked.
 
    - Contact Information
 
       - E-mail Address
 
       - Phone Number
 
       - Fax Number
 
       - Time Zone
 
8. When the request form has been completed:
 
    - Click Finish to submit your request.
 
    - You should receive a response within one business day.
 
REFERENCES
==========
 
For additional information, please see the following article in the Microsoft
Knowledge Base:
 
Q193698 Using AOL To Download Components From Office Update Web
 
Additional query words: america online
 
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Keywords          : kbofficeupdate 
Version           : WINDOWS:1.0
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1999.