WINUP-NetZIP Utility Installed; Unable to Access Windows Update
  
PSS ID Number: Q195437
Article last modified on 06-25-1999
 
WINDOWS:4.0,5
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Windows Update, used with:
    - Microsoft Internet Explorer versions 4.0, 5 for Windows 98 
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SYMPTOMS
========
 
If you have NetZIP installed on your computer and are attempting to access the
Windows Update Web site, you may be unable to view Web pages or download
components.
 
RESOLUTION
==========
 
You will be able to use both the NetZIP Utility and view the Windows Update Web
site as long as the NetZIP Utility is installed after you've already downloaded
the necessary components from Windows Update.
 
1. Uninstall the NetZIP Utility using the steps below.
 
   a. Click Start, point to Settings and then click Control Panel.
 
   b. Double-click the Add/Remove Programs icon.
 
   c. Click the NetZIP Utility item and click OK.
 
2. Go to the Windows Update Web site using the steps below.
 
   a. Start Internet Explorer
 
   b. In the Address Bar, type "http://windowsupdate.microsoft.com/" (without
      the quotation marks) and press ENTER.
 
   c. Click Products Updates.
 
   d. When prompted to download the ActiveX Control, click Yes.
 
   e. Re-install the NetZIP Utility.
 
MORE INFORMATION
================
 
If you have tried all of the above steps, and are still unable to view or
download components, you may submit a question through Web Response by following
the steps below:
 
1. Connect to the Windows Update site at: http://windowsupdate.microsoft.com/
 
2. Click Support Information
 
3. Click Submit Windows Update Support Request
 
4. Follow the instructions provided to submit your question.
 
ABOUT NETZIP UTILITY
====================
 
The NetZIP Utility is software that compresses and un-compresses files.
 
REFERENCES
==========
 
For additional information, please see the following article in the Microsoft
Knowledge Base:
 
   Q193385 WINUP-Problems When Viewing or Downloading From Windows Update
 
Additional query words: Net Zip
 
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Keywords          : kbwindowsupdate 
Version           : WINDOWS:4.0,5
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1999.