GW Error Message: Can't Find All of the Add-On Pack Files
  
PSS ID Number: Q195327
Article last modified on 11-05-1998
 
WINDOWS:1.0,1.0a,2.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Greetings Workshop, versions 1.0, 1.0a, 2.0
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SYMPTOMS
========
 
When  you attempt to merge an add-on pack you downloaded from
the Greetings Workshop Web site, you may receive the following
error message:
 
   Can't find all of the Add-on pack files.
 
   Greetings Workshop can't integrate this add-on pack because it
   can't find all of the necessary files.
 
   Try this:  Exit Greetings Workshop, double-click the add-on
   pack, and then restart Greetings Workshop.
 
   If you continue to encounter problems, check the Greetings
   Workshop Web site on the Internet for information on solving
   the problem.
 
CAUSE
=====
 
This behavior can occur if the there was a problem downloading the
add-on pack.
 
RESOLUTION
==========
 
To resolve this issue, delete the expanded add-on pack files, and then
extract the files again. To do this, follow these steps:
 
1. Click Start, point to Programs, and then click Windows Explorer.
 
2. In the All Folders pane, double-click the Program Files folder.
 
3. Double-click the Greetings Workshop folder.
 
4. Double-click the Merge folder.
 
5. On the Edit menu, click Select All.
 
6. Press the DELETE key. If you are prompted to confirm the deletion,
   click Yes To All.
 
7. Locate the original add-on pack you downloaded from the Greetings
   Workshop Web site, and then double-click the add-on pack to extract
   the files.
 
8. Start Greetings Workshop, and then attempt to merge the add-on pack.
 
If you continue to receive the error message, download the add-on pack
again from the following Microsoft Web site:
 
   http://home-greetings.com/default.asp
 
NOTE: If you purchased the add-on pack, you can download the pack again
free of charge.
 
MORE INFORMATION
================
 
Issues related to searching, browsing, or purchasing the add-on pack,
as well as billing and refunds are all handled through the e-mail-based,
self-help support system that is available on the Greetings Workshop Web
sites. The support for this part of the add-on pack integration process
is handled by MSN Customer Service.
 
NOTE: You can also contact MSN Customer Service by dialing (800) 386-5550.
 
Additional query words: 1.00 2.00 greetingsw gw addon aop
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Keywords          : kberrmsg kbsetup kbdta
Version           : WINDOWS:1.0,1.0a,2.0
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.