Err Msg: All the Necessary Add-On Pack Files Can't Be Found
  
PSS ID Number: Q195326
Article last modified on 11-05-1998
 
WINDOWS:99
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Graphics Studio Greetings 99
 - Microsoft Graphics Studio Home Publishing 99
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SYMPTOMS
========
 
When you attempt to merge an add-on pack you downloaded from the
Greetings 99 or Home Publishing 99 Web site, you may receive the
following error message:
 
   All the necessary add-on pack files can't be found.
   Try quitting Microsoft Home Publishing, double-clicking
   the add-on pack, and then restarting.
 
   If the problem continues, check the Web site for more
   information.
 
CAUSE
=====
 
This behavior can occur if the there was a problem downloading the
add-on pack.
 
RESOLUTION
==========
 
To resolve this issue, delete the expanded add-on pack files, and then
extract the files again. To do this, follow these steps:
 
1. Click Start, point to Programs, and then click Windows Explorer.
 
2. In the All Folders pane, double-click the Program Files folder.
 
3. Double-click the Microsoft Home Publishing folder.
 
4. Double-click the Merge2 folder.
 
5. On the Edit menu, click Select All.
 
6. Press the DELETE key. If you are prompted to confirm the deletion,
   click Yes To All.
 
7. Locate the original add-on pack you downloaded from the Greetings 99
   or Home Publishing 99 Web site, and then double-click the add-on pack
   to extract the files.
 
8. Start Greetings 99 or Home Publishing 99, and then attempt to merge
   the add-on pack.
 
If you continue to receive the error message, download the add-on pack
again from the following Microsoft Web site:
 
   http://home-greetings.com/default.asp
 
NOTE: If you purchased the add-on pack, you can download the pack again
free of charge.
 
MORE INFORMATION
================
 
Issues related to searching, browsing, or purchasing the add-on pack,
as well as billing and refunds are all handled through the e-mail-based,
self-help support system that is available on the Greetings 99 and Home
Publishing 99 Web sites. The support for this part of the add-on pack
integration process is handled by MSN Customer Service.
 
NOTE: You can also contact MSN Customer Service by dialing (800) 386-5550.
 
Additional query words: gr99 greet99 hp99 addon aop
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Keywords          : kberrmsg kbsetup kbdta
Version           : WINDOWS:99
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.