Errors in E-mail Projects Using Internet Explorer 5 Beta 2
  
PSS ID Number: Q194456
Article last modified on 02-16-1999
 
WINDOWS:99
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Graphics Studio Greetings 99 
 - Microsoft Graphics Studio Home Publishing 99 
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SYMPTOMS
========
 
After you install Microsoft Internet Explorer 5 Beta 2, you may experience any
of the following symptoms when you attempt to create an e-mail project:
 
 - You may receive "general protection fault" or "invalid page fault" error
   messages.
 
 - You may be unable to edit objects.
 
 - You may receive error messages when you attempt to create an e-mail project.
 
 - You may receive error messages when you attempt to open or save an e-mail
   project.
 
NOTE: These symptoms do not occur when you create paper projects.
 
CAUSE
=====
 
This behavior can occur because e-mail projects in Greetings 99 and Home
Publishing 99 rely heavily on functionality provided by Microsoft Internet
Explorer 4.0.
 
Internet Explorer 5 Beta 2 includes many newer components and files that do not
work properly with Greetings 99 or Home Publishing 99.
 
RESOLUTION
==========
 
To resolve this issue, uninstall Internet Explorer 5 Beta 2.
 
For additional information about how to uninstall Internet Explorer 5, please see
the following article in the Microsoft Knowledge Base:
 
   Q193934 How to Uninstall Internet Explorer 5 Beta
 
MORE INFORMATION
================
 
The following information is included in the Readme.txt file provided with
Internet Explorer 5 Beta 2:
 
   E-mail Projects in Greetings 99 and Home Publishing 99
   ------------------------------------------------------
 
   If you install Internet Explorer 5 Beta 2 with Greetings 99 or Home Publishing
   99, we recommend against working in the "e-mail projects" portion of these
   products.
 
   The functionality that is affected when you run the e-mail projects portion of
   these products includes selecting and formatting objects, saving and loading
   projects, and previewing messages.
 
   To resolve this issue, uninstall Internet Explorer 5 Beta 2 to restore the
   full functionality of the Greetings and Home Publishing products.
 
Additional query words: gr99 greet99 hp99 crash hang freeze gpf ipf kbimu
 
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Keywords          : kbenv kberrmsg kbinterop kbimu 
Version           : WINDOWS:99
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1999.