OFFUP-Using AOL To Download Components From Office Update Web
  
PSS ID Number: Q193698
Article last modified on 05-28-1999
 
WINDOWS:1.0
 
WINDOWS
 

======================================================================
 
-------------------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Office Update 1.0 
-------------------------------------------------------------------------------
 
SYMPTOMS
========
 
This article discusses downloading components from the Office Update Web site if
you are using America OnLine (AOL) as your Internet Service Provider (ISP).
 
NOTE:
 
AOL customers who download SR-1 and/or SR-2 are experiencing the following:
 
1. The customer downloads the update and receives a message indicating the
   download was complete.
 
2. They next attempt to install the .exe file and receive the following error
   message:
 
   Required Source Cannot Be Located
 
3. After they receive this message, they go to the Acceptance of Agreement and
   click OK and get this error message:
 
   A required resource appears to be corrupted
 
WORKAROUND
==========
 
1. Make the connection to their ISP, and minimize the AOL browser.
 
2. Open Internet Explorer to go to the Office Update site.
 
3. Download SR-1 or SR-2 (with Anti-Virus disabled).
 
4. Begin the installation process (with Anti-Virus disabled).
 
5. Installation is complete.
 
The following steps may assist you in successfully downloading components:
 
1. Establish an Internet connection by letting AOL dial and connect to the
   internet.
 
2. Minimize AOL.
 
NOTE:
Do not exit AOL, you must leave AOL running to provide the Internet connection.
 
3. Launch the stand alone version of Internet Explorer.
 
4. In the Address Bar, type "http://officeupdate.microsoft.com" (without the
   quotation marks) and press ENTER.
 
5. Attempt to download the component again.
 
MORE INFORMATION
================
 
HOW TO ORDER OFFICE 97 SERVICE RELEASE 2 (SR-2):
===============================================
 
You may order it directly from:
 
http://officeupdate.microsoft.com/Articles/sr2directdrive.htm.
 
SUBMITTING A WEB RESPONSE INCIDENT:
=====================================
 
If you have tried all of the above steps, and are still unable to view or
download components, you may submit a question through Web Response by following
the steps below.
 
1. Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 
2. Click Member Services.
 
3. Click Office Update Technical Support.
 
4. Click Office Update Support Form.
 
    - You may be prompted to establish a Registration ID, if you haven't already
      done so, which you can use to obtain many Microsoft products or services.
 
    - To establish the ID, enter your e-mail address in the space provided and
      click Continue.
 
    - If you do not have an e-mail address, you can quickly get one by clicking:
      hotmail.com on the registration page.
 
5. After you enter your e-mail address, click Continue.
 
6. Type your Password.
 
    - If you can't remember your password, click E-mail My Password and we will
      send it to you.
 
7. Provide the following information in the space provided:
 
    - Your Computer
 
       - Operating System
 
       - Internet Browser
 
       - Computer Make
 
       - Computer Model
 
       - CPU Speed
 
       - Memory
 
    - The Problem
 
       - Describe only one problem at a time. If you are having more than one
         problem, please submit them seperately.
 
       - Issue Type
 
       - Component Name
 
       - URL Address
 
       - Error Type
 
       - Question Title
 
       - Detailed Problem Description
 
       - Check one of the following:
 
          - I can duplicate this problem.
 
          - I can connect to other Web sites such as http://www.microsoft.com
 
          - It previously worked for me but is not working now.
 
          - It has never worked.
 
    - Contact Information
 
       - E-mail Address
 
       - Phone Number
 
       - Fax Number
 
       - Time Zone
 
8. When the request form has been completed:
 
    - Click Finish to submit your request.
 
    - You should receive a response within one business day.
 
Additional query words: offup
 
======================================================================
Keywords          : kbofficeupdate 
Version           : WINDOWS:1.0
Platform          : WINDOWS
Issue type        : kbprb
=============================================================================
Copyright Microsoft Corporation 1999.