Err Msg: Your Bank or Brokerage Does Not Allow this Type of...
  
PSS ID Number: Q193658
Article last modified on 10-31-1998
 
WINDOWS:
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 99
 - Microsoft Money 98
 - Microsoft Money 97
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SYMPTOMS
========
 
When you attempt to create an Epay transaction to send to an existing
payee, you may see the following text in the Online Payee Details dialog
box, even though all boxes in the dialog box are filled:
 
   Online Services needs the address and account number for this payee.
 
If you do not modify the information in the payee address boxes before you
click OK, you may receive the following error message:
 
   Your bank or brokerage does not allow this type of transaction. Please
   change the highlighted field.
 
-or-
 
You may not be able to enter an Epay transaction in the account register
or the payment calendar.
 
CAUSE
=====
 
This behavior can occur if both of the following conditions are true:
 
 - You use the CheckFree stand-alone bill payment service.
 
 - The payee information for an existing payee is damaged.
 
RESOLUTION
==========
 
To resolve this issue, slightly modify the address information for the
payee. When you save the modified address information, Money replaces the
damaged payee address information.
 
To modify the address information for the payee, follow these steps:
 
1. When you receive the error message listed in the "Symptoms" section
   of this article, click OK.
 
2. Modify any of the data in the Online Payee Details dialog box. For
   example, change "Street" to "St," or "Ave" to "Avenue."
 
3. Click OK. If you receive the following message, click Yes
 
      <Payee> is an Online Payee. If you change the address, Online Bill
      Payment will no longer be able to send payments for this payee to a
      centralized address. This increases the number of days Online Bill
      Payment needs to pay this payee to four. Do you want to continue?
 
   where <Payee> is the name of the payee whose information you are
   changing.
 
4. Send the new payment to your Online Bill Payment service provider.
 
   At the conclusion of the call, a Choose A Specific Payee dialog box
   may be displayed. The Choose A Specific Payee dialog box contains the
   following text
 
      The Payee, <Payee>, with the account number <Number> has been
      received. The Payee has potential matches below. Choose one to
      match this payee, or Create New to add this payee to your file.
 
   where <Payee> is name and <Number> is the account number of the payee
   whose information you changed. If you receive this message, click your
   payee in the Payee List box, and then click OK.
 
NOTE: After you complete these steps, if you attempt to send a payment
inquiry letter to the payee whose information you modified, you receive
the following error message:
 
   Money has attempted to send an invalid request to Online Services.
   Please try your call again.
 
For more information about this error message, please see the following
article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q174609
   TITLE     : Money 98: ErrMsg: Money Has Attempted to Send an Invalid
               Request
 
Additional query words: w_money 7.0 6.0 CheckFree ISC bill-pay pol
corrupt toy
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Keywords          : kbonline 
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.