OFFUP-Err Msg: The File WRD97CNV.exe on OFF97VPK Cannot Be Found
  
PSS ID Number: Q193644
Article last modified on 06-10-1999
 
WINDOWS:1.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Office Update 1.0 
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SYMPTOMS:
============
 
During the installation of the Office 97 Service Release 2 ValuPack, you
may receive the following error message:
 
   The file wrd97cnv.exe on OFF97VPK cannot be found
 
CAUSE:
=========
 
One of the files within the Office 97 Service Release 2 ValuPack is named
incorrectly. The file affected is wd97cnv.exe.
 
RESOLUTION:
=============
 
To install the Office 97 Service Release 2 ValuPack:
 
1. Locate the OFF97VPK.exe file.
 
2. Double-click the OFF97VPK icon.
 
3. At this point, you may receive the error message:
 
   The file wrd97cnv.exe on OFF97VPK cannot be found
 
4. Right-click Start (using the right mouse button) and then click Explore. This
   will open Windows Explorer.
 
5. Locate the file Wd97cnv. You can find the file in
   X:\\Windows\Temp\IXP000.TMP.
 
6. Right-click the Wd97cnv icon and select Rename. Change the file name to
   Wrd97cnv.
 
7. Switch to the window with the error message and click OK. This will complete
   the installation process.
 
MORE INFORMATION:
 
===================
 
If you have tried all of the above steps, and are still
unable to view or download components, you may submit a 
question through Web Response by following the steps below. 
 
1. Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 
2. Click Member Services.
 
3. Click Office Update Technical Support.
 
4. Click Office Update Support Form.
 
    - You may be prompted to establish a Registration ID, if you haven't already
      done so, which you can use to obtain many Microsoft products or services.
 
    - To establish the ID, enter your e-mail address in the space provided and
      click Continue.
 
    - If you do not have an e-mail address, you can quickly get one by clicking:
      hotmail.com on the registration page.
 
5. After you enter your e-mail address, click Continue.
 
6. Type your Password.
 
    - If you can't remember your password, click E-mail My Password and we will
      send it to you.
 
7. Provide the following information in the space provided:
 
    - Your Computer
 
       - Operating System
 
       - Internet Browser
 
       - Computer Make
 
       - Computer Model
 
       - CPU Speed
 
       - Memory
 
    - The Problem
 
       - Describe only one problem at a time. If you are having more than one
         problem, please submit them seperately.
 
       - Issue Type
 
       - Component Name
 
       - URL Address
 
       - Error Type
 
       - Question Title
 
       - Detailed Problem Description
 
       - Check one of the following:
 
          - I can duplicate this problem.
 
          - I can connect to other Web sites such as http://www.microsoft.com
 
          - It previously worked for me but is not working now.
 
          - It has never worked.
 
    - Contact Information
 
       - E-mail Address
 
       - Phone Number
 
       - Fax Number
 
       - Time Zone
 
8. When the request form has been completed:
 
    - Click Finish to submit your request.
 
    - You should receive a response within one business day.
 
Additional query words: offup
 
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Keywords          : kbofficeupdate 
Version           : WINDOWS:1.0
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1999.