OFFUP-"SR2OFF97.exe Not a Valid NT Application" Error Message
  
PSS ID Number: Q193212
Article last modified on 05-28-1999
 
WINDOWS:1.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Office Update 1.0 
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SYMPTOMS
========
 
If you have Windows NT Workstation or Windows NT Server and are trying to
install the Microsoft Office Service Release-2 (SR-2), you may receive an error
message that states:
 
   SR2off97.exe is not a valid Windows NT application
 
CAUSE
=====
 
The Microsoft Office SR-2 patch requires the most current service pack to be
installed before attempting to install the patch.
 
RESOLUTION
==========
 
Download the most current service pack based on the version of Windows NT.
 
 - If you have Microsoft Windows NT Workstation 3.51 or Windows NT Server 3.51,
   install Service Pack 5 from
 
   http://support.microsoft.com/support/downloads/LNP496.asp
 
 - If you have Windows NT Workstation 4.0 or Windows NT Server 4.0, install
   Service Pack 3 or later from
 
   http://support.microsoft.com/support/downloads/LNP491.asp
 
MORE INFORMATION:
===================
 
If you have tried all of the above steps, and are still unable to view or
download components, you may submit a question through Web Response by following
the steps below.
 
1. Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 
2. Click Member Services.
 
3. Click Office Update Technical Support.
 
4. Click Office Update Support Form.
 
    - You may be prompted to establish a Registration ID, if you haven't already
      done so, which you can use to obtain many Microsoft products or services.
 
    - To establish the ID, enter your e-mail address in the space provided and
      click Continue.
 
    - If you do not have an e-mail address, you can quickly get one by clicking:
      hotmail.com on the registration page.
 
5. After you enter your e-mail address, click Continue.
 
6. Type your Password.
 
    - If you can't remember your password, click E-mail My Password and we will
      send it to you.
 
7. Provide the following information in the space provided:
 
    - Your Computer
 
       - Operating System
 
       - Internet Browser
 
       - Computer Make
 
       - Computer Model
 
       - CPU Speed
 
       - Memory
 
    - The Problem
 
       - Describe only one problem at a time. If you are having more than one
         problem, please submit them seperately.
 
       - Issue Type
 
       - Component Name
 
       - URL Address
 
       - Error Type
 
       - Question Title
 
       - Detailed Problem Description
 
       - Check one of the following:
 
          - I can duplicate this problem.
 
          - I can connect to other Web sites such as http://www.microsoft.com
 
          - It previously worked for me but is not working now.
 
          - It has never worked.
 
    - Contact Information
 
       - E-mail Address
 
       - Phone Number
 
       - Fax Number
 
       - Time Zone
 
8. When the request form has been completed:
 
    - Click Finish to submit your request.
 
    - You should receive a response within one business day.
 
REFERENCES
==========
 
For additional information, please see the following article in the Microsoft
Knowledge Base:
 
ARTICLE-ID: Q192770 TITLE : Contents of the Read_SR2.txt File on the SR-2 Patch
CD
 
Additional query words: offup
 
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Keywords          : kbofficeupdate 
Version           : WINDOWS:1.0
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1999.