Money: Unable to Download Information with Cyber Patrol Running
  
PSS ID Number: Q191711
Article last modified on 08-23-1998
 
WINDOWS:6.0,7.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 99, version 7.0
 - Microsoft Money 98, version 6.0
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SYMPTOMS
========
 
When you attempt to download Online Quotes, you may experience one of
the following symptoms.
 
Money 99
--------
 
The call appears to be completed successfully. However, the Call Summary
dialog box that informs you that the call completed successfully and that
the security prices are updated may not appear.
 
Money 98
--------
 
You may receive the following error message:
 
   Money was not able to download Internet Quotes. Please verify the
   following and try again.
 
Additionally, when you attempt to update Internet information in Money
Home, Decision Center, Money Insider, or from the Tools menu, you may
receive one of the following error messages.
 
Money 99
--------
 
   Online Quotes: Money was unable to connect to the online quotes
   server. Check your Internet connection and try the operation again.
   Internet Information: There was a problem with the information
   received. Please try again later.
 
Money 98
--------
 
   Quotes: There was a problem retrieving quotes. Please try again. If
   this problem persists, reinstall Money from your original product
   disks. Headlines: There was a problem retrieving the information.
   Please try again. If this problem persists, reinstall Money from your
   original product disks.
 
CAUSE
=====
 
These symptoms can occur if you are running Cyber Patrol 4.0, and Cyber
Patrol is configured to filter or prohibit access to Web, File Transfer
Protocol (FTP), and other Internet services.
 
RESOLUTION
==========
 
To resolve this issue, use one of the following methods when you are
downloading Online Quotes, or updating Internet information in Money.
 
Enable Deputy Bypass
--------------------
 
Enable the Deputy Bypass feature in Cyber Patrol to allow Internet
access. To do this, follow these steps:
 
1. Right-click the Cyber Patrol program on the Windows taskbar.
 
2. Click Deputy Bypass.
 
3. Enter your Deputy or HQ password, and then click Validate Password
   to enable Internet access.
 
Set Access to Full
------------------
 
Set the Web, FTP, and other Internet services access to Full. To do this,
follow these steps:
 
1. Click the Cyber Patrol program on the Windows taskbar.
 
2. Enter your HQ password, and then click Validate Password.
 
3. Click the WWW, FTP & Other option in the Full column.
 
4. Click Save Settings.
 
STATUS
======
 
Cyber Patrol 4.0 is manufactured by Internet Solutions Group of the
Learning Co. (formerly Microsystems Software, Inc.), a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
 
Additional query words: cyberpatrol w_money 7.0 hat
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Keywords          : mnyweb kbonline mnyinvest 
Version           : WINDOWS:6.0,7.0
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.