Money Err Msg: Money Could Not Complete the Call...
  
PSS ID Number: Q191520
Article last modified on 09-17-1998
 
WINDOWS:4.0,4.0a,5.0,6.0,7.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 99, version 7.0
 - Microsoft Money 98, version 6.0
 - Microsoft Money, versions 4.0, 4.0a, 5.0 for Windows 95
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SYMPTOMS
========
 
When you attempt to download a statement or send an online transaction to a
direct dial provider such as ISC or Visa, you may receive the following
error message
 
   Money could not complete the call due to trouble communicating
   with the modem port. Please try again.
 
or the modem may dial the number, negotiate a connection with the financial
institution's server, and then unexpectedly drop the connection.
 
CAUSE
=====
 
This behavior can occur if your modem is based on the V.90 modulation
protocol, and the modem in the Direct Banking server at your financial
institution is based on the V.32bis modulation protocol.
 
RESOLUTION
==========
 
To resolve this issue, use a modem that supports the same modulation
protocol as the modem on your financial institution's Direct Banking
server.
 
Currently, most Direct Banking servers use modems that support the V.32bis
modulation protocol or lower. If your modem is based on the V.90 modulation
protocol, you may not be able to connect to a modem unless it uses the V.34
modulation protocol or higher.
 
Many modems support lower modulation protocols for communication with older
modems. To determine if your modem supports the V.32bis modulation protocol
or earlier protocols, contact your modem vendor.
 
Additional query words: w_money 6.0 monkey 4.0 5.0 6.0 tshooting modems v90
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Keywords          : kbenv kberrmsg
Version           : WINDOWS:4.0,4.0a,5.0,6.0,7.0
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.