Money 99: Does Not Store Modem Selection with Multiple Modems
  
PSS ID Number: Q191024
Article last modified on 04-07-1999
 
WINDOWS:
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 99 
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SYMPTOMS
========
 
If you have multiple modems installed in your computer, or you use Direct Cable
Connections to connect to another device such as a Microsoft Windows CE device,
Microsoft Money 99 may attempt to use the wrong modem or device when you connect
to your financial institution's direct financial services provider. You must
manually select the correct modem each time.
 
Depending upon the type of modem or device listed in Microsoft Windows, Money may
display various errors or symptoms. Please see the "More Information" section
later in this article for a list of the potential error messages you may
receive.
 
CAUSE
=====
 
This behavior occurs because Money does not store your modem selection. It
defaults to the first modem listed in Windows.
 
RESOLUTION
==========
 
To resolve this issue, you can manually select the correct modem in the Modem
list in the Call Your Financial Institution dialog box before you Connect to
your financial institution in Money.
 
If your financial institution uses CheckFree as a Direct Financial Services
provider, or you use CheckFree stand-alone bill payment services, you can update
the Xsisc.dll file to resolve this issue. This update allows Money to save the
modem selection so that you do not need to manually select the modem every time
you place a call. To update the Xsisc.dll file, click the following link to the
Mdm_sel.exe file. The following file is available for download from the
Microsoft Software Library:
 
   http://support.microsoft.com/download/support/mslfiles/Mdm_sel.exe
   (http://support.microsoft.com/download/support/mslfiles/http://support.microsoft.com/download/support/mslfiles/Mdm_sel.exe)
 
Release Date: Mar-18-1999
 
For more information about downloading files from the Microsoft Software Library,
please see the following article in the Microsoft Knowledge Base:
 
   Q119591 How to Obtain Microsoft Support Files from Online Services
 
STATUS
======
 
Microsoft has confirmed this to be a problem in Microsoft Money 99.
 
MORE INFORMATION
================
 
Potential Error Messages
------------------------
 
If you configure Money to use the wrong modem when you dial, you may receive any
of the following error messages:
 
Direct Cable Connections
------------------------
 
If the first device displayed in the list of modems is a Serial or Parallel cable
connection, you may receive the following error message:
 
   An unexpected error has occurred. Please try your call again, and if this
   repeats, call Online Services Customer Support.
 
The next time you attempt to connect, you may receive the following error
message:
 
   There has been an error cleaning up a prior Online Service call. Please try
   this call again.
 
When you click OK, you may receive the following error message:
 
   A prior call to Online Service was interrupted and must be completed before
   other tasks can be done. Do you want to complete the call now?
 
Unconnected Modem, Cable or ISDN Modem
--------------------------------------
 
If the first device displayed is a cable or ISDN modem, or if you have installed
another modem that is not connected to a phone line, you may receive the
following error message:
 
   Please check your modem connection. Also check the Modem settings in your
   Windows Control Panel, or call Online Service Customer Support. You can find
   the phone number in the Contact Information Place in the Online area.
 
External Modem Not Turned On
----------------------------
 
If the first device displayed in the list of modems is an external modem and it
is not turned on, you may receive the following error message:
 
   Money could not complete the call due to trouble communicating with the modem
   port. Please try again.
 
Additional query words: w_money 7.0 palm pilot toy
 
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Keywords          : kbfile kbonline kbfaq
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1999.