HP99: Home Publishing Support Options
  
PSS ID Number: Q190849
Article last modified on 07-20-1999
 
WINDOWS:99
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Graphics Studio Home Publishing 99 
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SUMMARY
=======
 
This article summarizes some technical support options available for Home
Publishing users. To review Microsoft's entire line of support options please
visit the Microsoft Web site at:
 
   http:/ /support.microsoft.com/support/supportnet/default.asp
 
The support options discussed in this article include:
 
 - Information for our Frequently Asked Questions
 
 - Information for our Support Highlights page
 
 - Information on the Microsoft Knowledge Base
 
 - Submitting questions via Microsoft Web Response
 
 - Locating information for telephone support
 
To access many of these resources, you must have Internet access to the World
Wide Web.
 
MORE INFORMATION
================
 
Frequently Asked Questions
--------------------------
 
The Home Publishing Frequently Asked Questions has answers to the most common
technical questions customers have been asking about our product. The answer to
your question may be listed at this site.
 
To locate the Home Publishing Frequently Asked Questions page on the World Wide
Web, follow these steps:
 
1. Go to the following Web site:
 
   http://support.microsoft.com/support/default-faq.asp
 
2. Select Graphics Studio Home Publishing from the drop-down menu.
 
3. Click "go."
 
 Support Highlights for Home Publishing
--------------------------------------
 
The Support Highlights page for Home Publishing is a quick view at some of the
most requested discussion topics.
 
To locate the Support Highlights page for Home Publishing on the World Wide Web,
follow these steps:
 
1. Go to the following Web site:
 
   http:// support.microsoft.com/support/poptopics/default.asp
 
2. Select Graphics Studio Home Publishing from the drop-down menu.
 
3. Click "go."
 
Microsoft Knowledge Base
------------------------
 
The Microsoft Knowledge Base is the same database that Microsoft Support
Professionals use to provide you with answers over the phone or via Web
Response. The database contains more than 50,000 detailed articles with
technical Information about Microsoft products.
 
The Microsoft Knowledge Base support page on the World Wide Web is located at:
 
   http://support.microsoft.com /support/
 
Microsoft Web Response
----------------------
 
If you purchased a Home Publishing CD, you can e-mail a technical support
professional from the Microsoft Web Response team at no charge; or, if Home
Publishing came installed on your computer, you can submit your question on a
pay-per-incident (PPI) basis. Please allow time to establish an Online ID - a
one-time task.
 
The Microsoft Web Response support page on the Internet is located at:
 
   http://sup port.microsoft.com/support/webresponse_nc.asp
 
NOTE: The Microsoft Web Response team is committed to begin working with you on
your Web Response issue within one business day. However, inherent delays with
the World Wide Web beyond our control could prevent an immediate response, so
mission critical issues should be submitted by phone.
 
Phone
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Phone numbers to contact Technical Support via telephone are listed in the
following location.
 
Home Publishing Online Help:
 
1. Start Home Publishing.
 
2. On the Help menu, click Microsoft Home Publishing Help.
 
3. Click the Search tab.
 
4. In the "Type in the keywords to find" box, type "support" (without the
   quotation marks) and click List Topics.
 
5. In the "Select Topic to display" box, select "Getting Help from Microsoft
   Technical Support."
 
6. Click Display.
 
Additional query words: Info electronic on- line mts hp99 kbimu
 
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Keywords          : kbui 
Version           : WINDOWS:99
Platform          : WINDOWS
Issue type        : kbinfo
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Copyright Microsoft Corporation 1999.