Money 99: Error Messages in Online with Web Trial Version
  
PSS ID Number: Q190794
Article last modified on 08-29-1998
 
WINDOWS:99
 
WINDOWS
 

======================================================================
---------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Money 99
---------------------------------------------------------------------
 
SYMPTOMS
========
 
In the Microsoft Money 99 Web Trial version, if you try to connect online
with a financial institution, you receive the following error message:
 
   Money was not able to properly initialize Online Services. If you want
   to use your Online Service, please reinstall Money from your original
   product disks.
 
When you click OK, you see one of the following error messages:
 
   Microsoft Money could not find XSISC.DLL or one of its associated files.
 
   The file(s) must be installed for Online Services to work properly with
   your file. Please reinstall Microsoft Money from your original product
   disks.
 
-or-
 
   Microsoft Money could not find XSVSA.DLL or one of its associated files.
 
   The file(s) must be installed for Online Services to work properly with
   your file. Please reinstall Microsoft Money from your original product
   disks.
 
If you see this error message, you also see the following error message
when you try to make your first call to your financial institution to set
up online services:
 
   There was a problem retrieving the Online Services setup files. Try to
   connect again.
 
   If the problem persists, call the Customer Support number for your
   financial institution listed in the Contact Information place in the
   Online area.
 
NOTE: Reinstalling the Web Trial does not resolve the problem.
 
CAUSE
=====
 
Online banking, brokerage and bill payment features in the Web Trial
version are limited. Due to U.S. State Department regulations, the strong
encryption utilized by these services may not be exported outside the
United States and Canada, and therefore cannot be posted to the World Wide
Web.
 
This behavior is by design in the Microsoft Money 99 Financial Suite Web
Trial version.
 
RESOLUTION
==========
 
If you want to use online banking, brokerage or bill payment services with
the Trial version of Money, order the Microsoft Money 99 Financial Suite
Trial CD-ROM.
 
MORE INFORMATION
================
 
The Money 99 Financial Suite Trial CD-ROM is available for $5 from the
following Microsoft World Wide Web site:
 
   http://www.microsoft.com/money
 
Additional query words: w_money 7.0 toy
======================================================================
Keywords          : kbdta kbonline kbfaq
Version           : WINDOWS:99
Platform          : WINDOWS
Issue type        : kbprb
=============================================================================
Copyright Microsoft Corporation 1998.