ActiMates: Replacement Policy for ActiMates Products
  
PSS ID Number: Q189994
Article last modified on 04-21-1999
 
WINDOWS:1.0,1.0a,2.0,3.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft ActiMates Arthur, version 1.0 
 - Microsoft ActiMates Barney, version 1.0 
 - Microsoft ActiMates D.W., version 1.0 
 - Microsoft ActiMates PC Pack, version 2.0 
 - Microsoft ActiMates TV Pack, versions 2.0, 3.0 
 - Microsoft Arthur's Brain Teasers, version 1.0 
 - Microsoft Arthur's Reading Roundup, version 1.0 
 - Microsoft Arthur's Math Carnival, version 1.0 
 - Microsoft Barney Goes to the Circus, version 1.0a 
 - Microsoft Barney Under the Sea, version 1.0a 
 - Microsoft Fun on Imagination Island with the Microsoft ActiMates PC Pack, version 2.0 
 - Microsoft Fun on the Farm with Barney, version 1.0a 
 - Microsoft ActiMates Dipsy, version 1.0 
 - Microsoft ActiMates Laa Laa, version 1.0 
 - Microsoft ActiMates Po, version 1.0 
 - Microsoft ActiMates Teletubbies, version 1.0 
 - Microsoft ActiMates Tinky Winky, version 1.0 
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SUMMARY
=======
 
This article describes the official replacement policy for ActiMates Interactive
products.
 
MORE INFORMATION
================
 
This replacement policy applies to the ActiMates Interactive Barney, Arthur,
D.W., Teletubbies, PC Pack, TV Pack, and software titles.
 
Fulfillment Part Numbers, Descriptions, and Quantities
------------------------------------------------------
 
Due to the expense of the hardware units compared to the software and
miscellaneous components, we have separated out some components of the PC Pack
and TV Pack.
 
NOTE: If the transmitters themselves need to be replaced, then the entire pack
needs to be replaced by ordering the full packaged product SKU.
 
The following table lists the product, the product's SKU, and a description of
the product.
 
+---------------------------------------------------------------------------------------------------------------------------+
| Product                                  | SKU       | Description                                                        | 
+---------------------------------------------------------------------------------------------------------------------------+
| Barney                                   | 657-00042 | ActiMates Barney 1.0 English North America (NA) Standalone Pkg Rev | 
+---------------------------------------------------------------------------------------------------------------------------+
| Barney Documentation                     | 657-00032 | ActiMates Barney 1.0 English NA DocKit Standalone                  | 
+---------------------------------------------------------------------------------------------------------------------------+
| Arthur                                   | 657-00031 | ActiMates Arthur 1.0 English NA Standalone                         | 
+---------------------------------------------------------------------------------------------------------------------------+
| Arthur Documentation                     | A03-00002 | ActiMates Arthur 1.0 Eng NA DocKit Standalone Arthur/DW            | 
+---------------------------------------------------------------------------------------------------------------------------+
| D.W.                                     | 657-00030 | ActiMates DW 1.0 English NA Standalone                             | 
+---------------------------------------------------------------------------------------------------------------------------+
| D.W. Documentation                       | A03-00002 | ActiMates Arthur 1.0 Eng NA DocKit Standalone Arthur/DW            | 
+---------------------------------------------------------------------------------------------------------------------------+
| Po                                       | B33-00003 | ActiMates Teletubbies 1.0 English NA Hdwr Standalone Po            | 
+---------------------------------------------------------------------------------------------------------------------------+
| Laa Laa                                  | B33-00004 | ActiMates Teletubbies 1.0 English NA Hdwr Standalone Laa Laa       | 
+---------------------------------------------------------------------------------------------------------------------------+
| Dipsy                                    | B33-00013 | ActiMates Teletubbies 1.0 English NA Hdwr Standalone Dipsy         | 
+---------------------------------------------------------------------------------------------------------------------------+
| Tinky Winky                              | B33-00015 | ActiMates Teletubbies 1.0 English NA Hdwr Standalone Tinky Winky   | 
+---------------------------------------------------------------------------------------------------------------------------+
| TV Transmitter                           | 741-00015 | ActiMates TV Pak 3.0 English NA Hdwr Vid NTSC                      | 
+---------------------------------------------------------------------------------------------------------------------------+
| Radio Cartridge                          | 741-00016 | ActiMates TV Pak 3.0 English NA Hdwr Radio Cartridge               | 
+---------------------------------------------------------------------------------------------------------------------------+
| TV Transmitter                           | 741-00001 | ActiMates TV Pack 2.0 English NA Vid NTSC                          | 
+---------------------------------------------------------------------------------------------------------------------------+
| TV Documentation                         | 741-00009 | ActiMates TV Pack 2.0 English NA DocKit                            | 
+---------------------------------------------------------------------------------------------------------------------------+
| Barney Video (from TV Pack 1.0)          | 657-00003 | ActiMates TV Pack 1.0 English NA CustSvc Vid NTSC Barney           | 
+---------------------------------------------------------------------------------------------------------------------------+
| Instructional Video                      | 741-00007 | ActiMates TV Pack 2.0 English NA CustSvc Vid NTSC                  | 
+---------------------------------------------------------------------------------------------------------------------------+
| TV Cable & Adapter                       | 741-00008 | ActiMates TV Pack 2.0 English NA Hdwr Adapter w/ Cable             | 
+---------------------------------------------------------------------------------------------------------------------------+
| PC Transmitter                           | 742-00001 | ActiMates PC Pak 2.0 English NA CD                                 | 
+---------------------------------------------------------------------------------------------------------------------------+
| PC Documentation                         | 742-00009 | ActiMates PC Pak 2.0 English NA DocKit                             | 
+---------------------------------------------------------------------------------------------------------------------------+
| Imagination Island CD (from PC Pack 1.0) | 657-00002 | ActiMates PC Pak 1.0 English NA CustSvc CD Barney                  | 
+---------------------------------------------------------------------------------------------------------------------------+
| CD sampler (from PC Pack 2.0)            | 742-00008 | ActiMates PC Pak 2.0 English NA CustSvc CD                         | 
+---------------------------------------------------------------------------------------------------------------------------+
 
ActiMates Software
------------------
 
   Title                       SKU         Description
   -----------------------------------------------------------------------
 
   Barney Fun on the Farm      765-00011   ActiMates Sftwr Barney 1.0
                                           Win32 Eng NA CustSvc CD Farm
 
   Barney Goes to the Circus   765-00010   ActiMates Sftwr Barney 1.0
                                           Win32 Eng NA CustSvc CD Circus
 
   Barney Under the Sea        765-00009   ActiMates Sftwr Barney 1.0
                                           Win32 Eng NA CustSvc CD Sea
 
   Arthur's Reading Roundup    A05-00004   ActiMates Sftwr Arthur 1.0
   (Arthur Reading)                        Win32 Eng NA CustSvc CD
                                           Reading
 
   Arthur's Math Carnival      A05-00005   ActiMates Sftwr Arthur 1.0
   (Arthur Math)                           Win32 Eng NA CustSvc CD Math
 
   Arthur's Brain Teasers      A05-00006   ActiMates Sftwr Arthur 1.0
   (Arthur Games)                          Win32 Eng NA CustSvc CD Games
 
Warranties
----------
 
 - All products come with the standard Microsoft 30-day money-back guarantee.
 
 - Hardware devices come with a 90-day limited warranty. It is up to Microsoft's
   discretion whether the product is repaired, replaced, or if the customer is
   granted a refund. It is preferable to replace the product and not grant the
   customer a refund.
 
Customers should be asked the date of their purchase and should be checked
through Consumer History and Workbench. If the customer's purchase date is
within either warranty period, they should be given the following options:
 
 - They can exchange the product at the store where the item was purchased.
 
 - They can send the product directly to Microsoft along with a copy of the
   purchase receipt and the defective product, and we will send them a
   replacement product. For information about returning the product, refer
   customers to the Customer Service number listed in the Getting Started
   booklet. The number is (800) 370-9255.
 
 - If they are within 40 days of the product purchase date (we are extending the
   30-day guarantee by 10 days as a grace period), the purchase price can be
   refunded.
 
 - After the first 40 days, customers can only receive a replacement product.
   (See the next option for an exception to this rule.)
 
 - If the customer is told that the 40 day warranty period has expired, but they
   continue to insist they want a refund because the product was not opened
   until the winter holidays, we can extend the refund period to 40 days past
   Christmas (February 3).
 
NOTE: The defective product must be returned prior to the shipment of the
replacement product.
 
Replacement Prices
------------------
 
We are not offering a special replacement price for people with purchase dates
outside the warranty period. This is a common policy within the toy industry.
 
Who Is Allowed to Order and Receive a Product?
----------------------------------------------
 
Only a customer who has been checked through Consumer History and Workbench and
has returned their defective unit with a copy of receipt of purchase can receive
a replacement product.
 
Additional query words: acti-mates acta mates barnie returns dw kbimu actimates
 
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Keywords          : kbpolicy kbref actimates barney kbimu 
Version           : WINDOWS:1.0,1.0a,2.0,3.0
Platform          : WINDOWS
Issue type        : kbinfo
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Copyright Microsoft Corporation 1999.