Err Msg: An Unknown Error Has Occurred While Initializing...
  
PSS ID Number: Q189711
Article last modified on 07-17-1998
 
WINDOWS:95
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Windows 98
 - Microsoft Windows 95
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SYMPTOMS
========
 
When you attempt to start Microsoft Encarta 97 after you upgrade Microsoft
Windows for Workgroups 3.11 to Windows 95/98, you may receive the following
error message:
 
   An unknown error has occurred while initializing Encarta Encyclopedia
   Please restart Windows and try again. If you still have a problem, run
   Setup again from the CD-ROM.
 
RESOLUTION
==========
 
To resolve this issue, reinstall Encarta 97.
 
STATUS
======
 
Microsoft has confirmed this to be a problem in Microsoft Windows 95 and
Microsoft Windows 98.
 
Additional query words: 98
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Keywords          : kberrmsg win98 win95
Version           : WINDOWS:95
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.