Zone Error Message: Zsetup Is Unable to Copy Over the File...
  
PSS ID Number: Q185054
Article last modified on 04-09-1999
 
WINDOWS:
 
WINDOWS
 

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The information in this article applies to:
 
 - MSN Gaming Zone 
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SYMPTOMS
========
 
When you attempt to join a Cribbage game on the MSN Gaming Zone, you may receive
the following error message:
 
   Zsetup is unable to copy over the file C:/Program Files/Microsoft MSN Gaming
   Zone/Cribbage/Sounds.dll because it is busy. Exit the application that is
   using the file and select Retry. If you are unable to exit the application,
   select Cancel; this file will then be copied automatically after you reboot.
 
CAUSE
=====
 
This behavior can occur if the Sounds.dll file is in use by another program.
 
RESOLUTION
==========
 
To resolve this issue, quit all programs that are running in the background and
then reinstall the Sounds.dll file. To do this, follow these steps:
 
1. Disconnect from MSN Gaming Zone and quit Zone Friends. To quit Zone Friends,
   right-click the Zone Friends icon on the taskbar, and then click Close.
 
2. Click Start, point to Find, and then click Files Or Folders.
 
3. In the Named box, type "sounds.dll" (without the quotation marks), and then
   click Find Now.
 
4. In the list of found files, right-click the Sounds.dll file, and then click
   Delete.
 
5. Close the Find: Files Named Sounds.dll window.
 
6. Press CTRL+ALT+DELETE to open the Close Program dialog box.
 
7. Quit all programs except Explorer and Systray (which are parts of Windows
   95). To quit a program, click the program, and then click End Task.
 
8. Repeat steps 6-7 until you have quit all programs except Explorer and
   Systray.
 
9. Disable any anti-virus or disk tool programs installed on the computer. For
   information about how to disable these programs, see the printed or online
   documentation for the program.
 
10. Connect to MSN Gaming Zone, enter the Cribbage game lobby, and then click a
   game room link. The Zone installs a new copy of the Sounds.dll file
   automatically.
 
Additional query words: msngz igz msgame crib
 
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Keywords          : kbenv kberrmsg igz msgame kbfaq
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1999.