Top Microsoft Games and Kids Articles Available by Fax or E-mail
  
PSS ID Number: Q183031
Article last modified on 05-25-1999
 

 

 

======================================================================
SUMMARY
=======
 
This article describes how you can obtain support information from the Microsoft
Knowledge Base by fax or by e-mail. If you are currently viewing this article on
the World Wide Web, this information may not be necessary.
 
MORE INFORMATION
================
 
The "Article Listing" section of this article contains a subset of Knowledge
Base articles about Microsoft games, kids, DreamWorks, and ActiMates products.
Use the instructions in the "Ordering Articles by Fax or by E-mail" section of
this article to order items from this list.
 
Note that because Microsoft Technical Support is constantly adding new
information to the Knowledge Base, not all articles are listed in this article.
For this reason, you may need to browse the Web to find the information you are
looking for. Microsoft Technical Support on the Web is located at the following
address:
 
   http://support.microsoft.com/support/default.asp
 
ORDERING ARTICLES BY FAX OR BY E-MAIL
 
Ordering an Article over the Phone and Having It Sent to a Fax Machine
----------------------------------------------------------------------
 
To have an article sent to a fax machine, use the Microsoft FastTips System.
Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone
telephone. To order items from this article list, first note the five- to
six-digit number of the Item ID shown for each article, and then follow these
steps:
 
1. Dial the toll-free FastTips number:
 
   (800) 936-4100
 
2. When you are prompted, select the appropriate number for the product you are
   using (for example, for Microsoft Home Products, select 9).
 
3. When you are prompted, select the version of the product that you are using.
 
4. From the "FastTips Main Menu," select 1 to place a FastTips catalog order.
 
5. At the "to order items from your catalog" prompt, select 1.
 
6. When you are prompted with the "at the tone, enter the item ID number
   followed by the pound key" message, enter the appropriate Item ID number from
   the following list and press # (use the numbers following "Q," but do not
   include "Q").
 
   NOTE: You can order up to five items at a time.
 
7. When you are prompted, select the fax option and enter your three-digit area
   code and seven-digit fax number.
 
8. When you are finished ordering, hang up.
 
If you have problems receiving a fax, please call the FastTips Hotline at (425)
635-3199.
 
Ordering an Article by E-mail
-----------------------------
 
To have an article from the list sent to you in e-mail, send a message to
"mshelp@microsoft.com" (without quotation marks), and use the Item ID in the
subject line of the message, as in the following example:
 
   TO: mshelp@microsoft.com
   SUBJECT: Q119591
 
For more information about how to order an article by e-mail, send a message to
"mshelp@microsoft.com" (without quotation marks), and in the subject line of the
message, type "Index" (without the quotation marks) as in the following
example:
 
   SUBJECT: Index
 
NOTE: To receive messages back from Microsoft Help (MSHelp), you must include a
valid Item ID or the word Index in the subject line of your e-mail message.
 
ARTICLE LISTING
 
This section contains a listing of some of the top Knowledge Base articles about
Microsoft games, kids, DreamWorks, and ActiMates products. Use the instructions
in the "Ordering Articles by Fax or by E-mail" section of this article to order
items from this list.
 
Contents
--------
 
 - General Games and Kids Troubleshooting
 - General DirectX Troubleshooting
 - Golf 1998 Edition
 - Age of Empires
 - Close Combat: A Bridge Too Far
 - Flight Simulator
 - General DreamWorks Articles
 - Dilbert's Desktop Games
 - Lost World: Jurassic Park Chaos Island
 - Scholastic's Goosebumps Series: Attack of the Mutant
 - General Magic School Bus Articles
 - Magic School Bus Explores the Age of Dinosaurs
 - Magic School Bus Explores the Rainforest
 - ActiMates Barney Software Titles
 - >ActiMates Interactive Barney
 
General Games and Kids Troubleshooting
--------------------------------------
 
+------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                        | PAGES | 
+------------------------------------------------------------------------+
| Q94651  | Scratchy Sound, Erratic Sound, or Sound Stops        | 3     | 
+------------------------------------------------------------------------+
| Q96222  | Sounds Interrupted or Stutter During Playback        | 2     | 
+------------------------------------------------------------------------+
| Q106549 | Compressed Audio Doesn't Play on Sound Blaster Card  | 7     | 
+------------------------------------------------------------------------+
| Q136675 | Changing Sound Blaster 16 HDMA Setting in Windows 95 | 4     | 
+------------------------------------------------------------------------+
| Q136983 | No Sound, MMSystem or MCI Errors in Windows 95       | 5     | 
+------------------------------------------------------------------------+
| Q137451 | Sound Distortion with Multimedia Programs            | 4     | 
+------------------------------------------------------------------------+
| Q141252 | Corrupted or Symbol Font Used for Text               | 4     | 
+------------------------------------------------------------------------+
 
General DirectX Troubleshooting
-------------------------------
 
+--------------------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                            | PAGES | 
+--------------------------------------------------------------------------------------------+
| Q178633 | Video and Audio Drivers That Are Compatible with DirectX 5.0             | 2     | 
+--------------------------------------------------------------------------------------------+
| Q159487 | Games: Display Drivers Don't Change When New Files Installed             | 3     | 
+--------------------------------------------------------------------------------------------+
| Q179113 | How to Download and Install DirectX                                      | 2     | 
+--------------------------------------------------------------------------------------------+
| Q158122 | DreamWorks: Error Initializing DirectSound                               | 3     | 
+--------------------------------------------------------------------------------------------+
| Q166774 | How to Update a Sound Card Driver                                        | 2     | 
+--------------------------------------------------------------------------------------------+
| Q170184 | Err Msg: DirectSound or DirectDraw Drivers Disk Is Now
        Required | 2     | 
+--------------------------------------------------------------------------------------------+
| Q160016 | Parity Errors with DirectX Video Drivers                                 | 2     | 
+--------------------------------------------------------------------------------------------+
| Q162125 | Installation Error: Invalid Page Fault in Kernel32.dll                   | 3     | 
+--------------------------------------------------------------------------------------------+
| Q166715 | DreamWorks: Troubleshooting DirectX issues on ESS Sound Cards            | 3     | 
+--------------------------------------------------------------------------------------------+
| Q159898 | Games: Using 3D Hardware Acceleration with Diamond Stealth 3D            | 2     | 
+--------------------------------------------------------------------------------------------+
| Q161406 | Video Display Problem after Installing Program                           | 4     | 
+--------------------------------------------------------------------------------------------+
| Q179291 | Computer Stops Responding When Attempting to Start Program               | 5     | 
+--------------------------------------------------------------------------------------------+
| Q181665 | Game Does Not Start or Black Screen When Game Starts                     | 4     | 
+--------------------------------------------------------------------------------------------+
| Q185835 | DirectX: Multiple Images on Startup Menu in DirectX-Based
        Games | 3     | 
+--------------------------------------------------------------------------------------------+
 
Golf 1998 Edition
-----------------
 
+---------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                 | PAGES | 
+---------------------------------------------------------------------------------+
| Q185562 | Err Msg: Golf 1998 Requires DirectX 5.0 or Higher             | 3     | 
+---------------------------------------------------------------------------------+
| Q185526 | Golf 98: Computer Hangs at Random Intervals                   | 2     | 
+---------------------------------------------------------------------------------+
| Q185492 | Golf 98: "Invalid Page Fault" or Hang After Starting Game     | 3     | 
+---------------------------------------------------------------------------------+
| Q185189 | Golf 98: Sound Problems If You Remove CD-ROM During Game Play | 2     | 
+---------------------------------------------------------------------------------+
| Q185046 | Golf 98: Setup Does Not Start When You Insert the Golf CD-ROM | 1     | 
+---------------------------------------------------------------------------------+
| Q184972 | Golf 1998 Edition: Sounds Do Not Play in Multiplayer Game     | 1     | 
+---------------------------------------------------------------------------------+
| Q184966 | Golf 98: High-Resolution Golf Courses Require 16-bit Color    | 1     | 
+---------------------------------------------------------------------------------+
| Q184890 | Golf 1998 Edition: How to Improve Game Performance            | 2     | 
+---------------------------------------------------------------------------------+
 
Age of Empires
--------------
 
+--------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                | PAGES | 
+--------------------------------------------------------------------------------+
| Q174850 | Age of Empires: Minimum System Requirements                  | 2     | 
+--------------------------------------------------------------------------------+
| Q175344 | Age Of Empires: Tips And Strategies Hint Line                | 1     | 
+--------------------------------------------------------------------------------+
| Q175345 | Age Of Empires Err Msg: Not Enough Memory or Swap File Space | 2     | 
+--------------------------------------------------------------------------------+
| Q175348 | Age Of Empires: Troubleshooting Head-to-Head Play            | 2     | 
+--------------------------------------------------------------------------------+
| Q175407 | Age Of Empires: Multiplayer Game on Zone (IGZ) Locks Up      | 2     | 
+--------------------------------------------------------------------------------+
| Q175401 | Age Of Empires: Game Hangs with Sound Blaster AWE 64         | 2     | 
+--------------------------------------------------------------------------------+
| Q175347 | Age Of Empires: Command Line Parameters                      | 2     | 
+--------------------------------------------------------------------------------+
 
Close Combat: A Bridge Too Far
------------------------------
 
+--------------------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                            | PAGES | 
+--------------------------------------------------------------------------------------------+
| Q174851 | CC: A Bridge Too Far: Minimum System Requirements for Windows            | 2     | 
+--------------------------------------------------------------------------------------------+
| Q174852 | CC: A Bridge Too Far: Minimum System Requrements for Macintosh           | 1     | 
+--------------------------------------------------------------------------------------------+
| Q174666 | Close Combat: A Bridge To Far Contents of Readme.doc                     | 9     | 
+--------------------------------------------------------------------------------------------+
| Q175403 | CC: A Bridge Too Far: Contents of Readme.doc for Macintosh               | 6     | 
+--------------------------------------------------------------------------------------------+
| Q175346 | A Bridge Too Far: Tips and Strategies Hint Line                          | 1     | 
+--------------------------------------------------------------------------------------------+
| Q176299 | Bridge Too Far: Location of Product Identification Number
        (PID) | 1     | 
+--------------------------------------------------------------------------------------------+
| Q176365 | CC: A Bridge Too Far: Changing Settings Before Starting Game             | 2     | 
+--------------------------------------------------------------------------------------------+
| Q177014 | A Bridge Too Far: Error Message: Cannot Create Any More DC's             | 2     | 
+--------------------------------------------------------------------------------------------+
| Q177291 | A Bridge Too Far: Pointing Device Does Not Respond Correctly             | 2     | 
+--------------------------------------------------------------------------------------------+
| Q179898 | Close Combat Error Message: The Screen Size Has Changed...               | 2     | 
+--------------------------------------------------------------------------------------------+
| Q179889 | A Bridge Too Far: Error Message: Cannot Open File for
        Streaming | 2     | 
+--------------------------------------------------------------------------------------------+
| Q177718 | CC: A Bridge Too Far: Err Msg: "Unable to Start the
        Program..." | 2     | 
+--------------------------------------------------------------------------------------------+
 
Flight Simulator
----------------
 
+------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                              | PAGES | 
+------------------------------------------------------------------------------+
| Q173985 | Flight Simulator 98: System Requirements                   | 2     | 
+------------------------------------------------------------------------------+
| Q173984 | Flight Simulator 98: What's New                            | 2     | 
+------------------------------------------------------------------------------+
| Q178030 | FS98: Tips on Flying Adventures and Lessons                | 3     | 
+------------------------------------------------------------------------------+
| Q173986 | Flight Simulator 98: Product Identification (PID) Location | 1     | 
+------------------------------------------------------------------------------+
| Q174247 | FS98 Setup Err Msg: FS98 Requires 4XXXMB for Installation  | 2     | 
+------------------------------------------------------------------------------+
| Q175478 | FS98: Flight Simulator Hangs During Setup                  | 5     | 
+------------------------------------------------------------------------------+
| Q178340 | FS98: Outside View Constantly Pans or Shifts               | 2     | 
+------------------------------------------------------------------------------+
| Q174364 | FS98: Forces not Felt Immediately when Flying Helicopter   | 1     | 
+------------------------------------------------------------------------------+
| Q174369 | Selecting Europe Navaids Causes System Hang                | 1     | 
+------------------------------------------------------------------------------+
| Q176714 | Troubleshooting Joystick Problems in Flight Simulator 98   | 11    | 
+------------------------------------------------------------------------------+
| Q174363 | FS98: CH Force FX Doesn't Work with Flight Simulator       | 2     | 
+------------------------------------------------------------------------------+
| Q174251 | Flight Simulator 98: Enabling 3-D Video Cards              | 2     | 
+------------------------------------------------------------------------------+
 
General DreamWorks Articles
---------------------------
 
+--------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                | PAGES | 
+--------------------------------------------------------------------------------+
| Q175945 | Installing DreamWorks Programs and DirectX on Windows NT 4.0 | 2     | 
+--------------------------------------------------------------------------------+
| Q161885 | DreamWorks: Hint Books Available for Products                | 3     | 
+--------------------------------------------------------------------------------+
| Q153614 | Games/DreamWorks Err Msg: Wsock32.dll File Cannot Start      | 3     | 
+--------------------------------------------------------------------------------+
| Q181665 | Game Does Not Start or Black Screen When Game Starts         | 4     | 
+--------------------------------------------------------------------------------+
| Q159535 | DreamWorks: Ejecting Compact Disc Causes Invalid Page Fault  | 2     | 
+--------------------------------------------------------------------------------+
 
Dilbert's Desktop Games
-----------------------
 
+--------------------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                            | PAGES | 
+--------------------------------------------------------------------------------------------+
| Q176089 | Dilbert: Minimum System Requirements                                     | 2     | 
+--------------------------------------------------------------------------------------------+
| Q175729 | Err Msg: DTTY3205 Caused an Invalid Page Fault in DTTY3205.EXE           | 2     | 
+--------------------------------------------------------------------------------------------+
| Q175415 | Dilbert: Plaque Only Prints to Windows Default Printer                   | 1     | 
+--------------------------------------------------------------------------------------------+
| Q178616 | Dilbert Err Msg: Fatal Exception 0E in VxD Dsound(03)                    | 3     | 
+--------------------------------------------------------------------------------------------+
| Q176096 | Dilbert Err Msg: An Error Occurred During the Move Data
        Process | 1     | 
+--------------------------------------------------------------------------------------------+
 
Lost World: Jurassic Park Chaos Island
--------------------------------------
 
+--------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                | PAGES | 
+--------------------------------------------------------------------------------+
| Q177496 | Chaos: Black or Gray Screen When You Start the Game          | 2     | 
+--------------------------------------------------------------------------------+
| Q177712 | Chaos Island: After Quitting, Desktop Items Increase in Size | 2     | 
+--------------------------------------------------------------------------------+
| Q177711 | Chaos: Computer Appears to Hang at Opening DreamWorks Screen | 2     | 
+--------------------------------------------------------------------------------+
| Q175944 | Chaos Island Err Msg: Could Not Initialize DirectSound       | 2     | 
+--------------------------------------------------------------------------------+
 
Scholastic's Goosebumps Series: Attack of the Mutant
----------------------------------------------------
 
+---------------------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                             | PAGES | 
+---------------------------------------------------------------------------------------------+
| Q169940 | Goosebumps Mutant: Minimum System Requirements                            | 2     | 
+---------------------------------------------------------------------------------------------+
| Q173478 | Mutant: Countdown Not Heard if Sound Effects are Disabled                 | 1     | 
+---------------------------------------------------------------------------------------------+
| Q175737 | Mutant Err Msg: Cannot Locate DDRAW.DLL or GOOSE2.EXE                     | 1     | 
+---------------------------------------------------------------------------------------------+
| Q177507 | Mutant: Error Message When You Start the Game                             | 2     | 
+---------------------------------------------------------------------------------------------+
| Q177055 | Mutant: Character Runs Forward or Turns Left When You Start
        Game | 2     | 
+---------------------------------------------------------------------------------------------+
 
General Magic School Bus Articles
---------------------------------
 
+---------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                 | PAGES | 
+---------------------------------------------------------------------------------+
| Q151514 | CD-ROM Programs Vibrate in 6x or 8x CD-ROM Drive              | 2     | 
+---------------------------------------------------------------------------------+
| Q126822 | Kids: Program Group and/or Icons Disappear in TabWorks        | 2     | 
+---------------------------------------------------------------------------------+
| Q124812 | Kids: Hangs with Ensoniq Sound Card                           | 3     | 
+---------------------------------------------------------------------------------+
| Q124969 | Kids: ErrMsg: Error Messages When Accessing CD-ROM Drive      | 3     | 
+---------------------------------------------------------------------------------+
| Q130786 | Kids: Hangs at Black Screen or Quits After Microsoft Logo     | 3     | 
+---------------------------------------------------------------------------------+
| Q140768 | MSB: Game in Progress Is Not Saved                            | 3     | 
+---------------------------------------------------------------------------------+
| Q94651  | Scratchy Sound, Erratic Sound, or Sound Stops                 | 3     | 
+---------------------------------------------------------------------------------+
| Q124852 | Program Doesn't Take Up Entire Screen at 640 x 480 Resolution | 3     | 
+---------------------------------------------------------------------------------+
| Q147849 | MSB: "Internal Error" or Computer Hangs When Starting         | 4     | 
+---------------------------------------------------------------------------------+
| Q122115 | MSB: Theme Song Lyrics                                        | 2     | 
+---------------------------------------------------------------------------------+
| Q152183 | Home Products Err Msg: Invalid Dynamic Link Call to a DLL     | 2     | 
+---------------------------------------------------------------------------------+
| Q138885 | Magic School Bus: Slow Performance During Videos, Transitions | 2     | 
+---------------------------------------------------------------------------------+
 
Magic School Bus Explores the Age of Dinosaurs
----------------------------------------------
 
+---------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                 | PAGES | 
+---------------------------------------------------------------------------------+
| Q153434 | MSB Dinosaurs: Minimum System Requirements for Windows        | 2     | 
+---------------------------------------------------------------------------------+
| Q152408 | Overview of Magic School Bus Explores in the Age of Dinosaurs | 2     | 
+---------------------------------------------------------------------------------+
| Q156775 | MSB Dinos: Errors Installing with 8-bit Sound Card            | 2     | 
+---------------------------------------------------------------------------------+
| Q153435 | MSB Earth and Dinosaurs: Mouse Freezes at Corner of Screen    | 4     | 
+---------------------------------------------------------------------------------+
| Q156249 | MSB Dinosaurs: Program May Not Start Without CD Audio Device  | 2     | 
+---------------------------------------------------------------------------------+
| Q156127 | MSB Dinosaurs: Canceling Setup Leaves Microsoft Kids Folder   | 1     | 
+---------------------------------------------------------------------------------+
| Q154341 | MSB Dinosaurs: How to Play the Games                          | 3     | 
+---------------------------------------------------------------------------------+
| Q154321 | MSB Dinosaurs: Hangs at a Black Screen on Startup             | 3     | 
+---------------------------------------------------------------------------------+
| Q140667 | Dinosaurs and MSB Ocean: Unable to Print to a Canon BJC-610   | 2     | 
+---------------------------------------------------------------------------------+
 
Magic School Bus Explores the Rainforest
----------------------------------------
 
+---------------------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                             | PAGES | 
+---------------------------------------------------------------------------------------------+
| Q168361 | MSB Rainforest: Overview of Magic School Bus Explores
        Rainforest | 2     | 
+---------------------------------------------------------------------------------------------+
| Q168359 | MSB Rainforest: Minimum System Requirements for Windows                   | 2     | 
+---------------------------------------------------------------------------------------------+
| Q170273 | MSB Rainforest: Using the Toolbox to Replicate the Rainforest             | 2     | 
+---------------------------------------------------------------------------------------------+
| Q170259 | MSB Rainforest: Toolbox Clues and Answers                                 | 4     | 
+---------------------------------------------------------------------------------------------+
| Q170260 | MSB Rainforest: Areas to Click in Each Scene and Where You Go             | 4     | 
+---------------------------------------------------------------------------------------------+
| Q161243 | MSB Rainforest: Report Closed Caption Window Remains Open                 | 1     | 
+---------------------------------------------------------------------------------------------+
 
ActiMates Barney Software Titles
--------------------------------
 
+---------------------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                             | PAGES | 
+---------------------------------------------------------------------------------------------+
| Q172656 | Barney Software Titles that Require ActiMates Barney                      | 1     | 
+---------------------------------------------------------------------------------------------+
| Q175743 | How to Change Volume Settings in Barney Software Titles                   | 1     | 
+---------------------------------------------------------------------------------------------+
| Q172660 | Troubleshooting Barney's Interaction with Barney Software
        Titles | 8     | 
+---------------------------------------------------------------------------------------------+
| Q174269 | Actimates Barney Software Err Msg: Incompatible Colorsetting              | 2     | 
+---------------------------------------------------------------------------------------------+
| Q172665 | ActiMates Barney Error Message: Unknown Error                             | 2     | 
+---------------------------------------------------------------------------------------------+
| Q172657 | Sometimes Barney Appears on the Screen and Sometimes He
        Doesn't  | 1     | 
+---------------------------------------------------------------------------------------------+
| Q172667 | ActiMates Barney: Computer's Speakers Make a Beeping Noise                | 1     | 
+---------------------------------------------------------------------------------------------+
| Q172666 | Barney Stutters or Misses Words When Used with the Computer               | 2     | 
+---------------------------------------------------------------------------------------------+
| Q172725 | PC Pack/Barney Island: Minimum System Requirements for Windows            | 2     | 
+---------------------------------------------------------------------------------------------+
| Q172726 | Barney Circus, Sea, Farm: Minimum System Requirements                     | 2     | 
+---------------------------------------------------------------------------------------------+
| Q180131 | Barney: Cannot Change the Default Folder Location in Setup                | 1     | 
+---------------------------------------------------------------------------------------------+
| Q172658 | Internet Explorer Required for Barney Parent's Room Component             | 1     | 
+---------------------------------------------------------------------------------------------+
| Q172659 | Barney Software Doesn't Appear Correctly on the Computer
        Screen  | 2     | 
+---------------------------------------------------------------------------------------------+
 
ActiMates Interactive Barney
----------------------------
 
+---------------------------------------------------------------------------------------------+
| ITEM-ID | ARTICLE TITLE                                                             | PAGES | 
+---------------------------------------------------------------------------------------------+
| Q172653 | Sometimes Barney Starts Playing Peekaboo on His Own                       | 1     | 
+---------------------------------------------------------------------------------------------+
| Q172664 | ActiMates Barney doesn't Play Peekaboo when His Eyes are
        Covered | 2     | 
+---------------------------------------------------------------------------------------------+
| Q172663 | ActiMates: Barney Doesn't Respond, Stutters, or Moves Slowly              | 2     | 
+---------------------------------------------------------------------------------------------+
| Q172666 | Barney Stutters or Misses Words When Used with the Computer               | 2     | 
+---------------------------------------------------------------------------------------------+
| Q172670 | Troubleshooting Barney's Interaction with Barney & Friends
        Show  | 2     | 
+---------------------------------------------------------------------------------------------+
| Q172669 | Troubleshooting Barney's Interaction with Barney Videotapes               | 3     | 
+---------------------------------------------------------------------------------------------+
 
   End of Article List
 
Additional query words: rise of rome expansion pack homekids actimates dwi dreamworks
 
======================================================================
Keywords          : kbtlc aoe cc fs98 kbimu msgame 
Issue type        : kbinfo
=============================================================================
Copyright Microsoft Corporation 1999.