PSS ID Number: Q182217

Article Last Modified on 06-1-2001

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The information in this article applies to:

• Microsoft Office 98 Macintosh Edition

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Summary

This article describes the support boundaries for Microsoft Office 98 Macintosh Edition Value Pack issues. Support professionals should adhere to these support boundaries when supporting Microsoft Office 98 Value Pack issues over the telephone.

NOTE: The information contained in this article does not apply to earlier versions of Microsoft Office. For more information on earlier support boundaries, see the following article in the Microsoft Knowledge Base:

Q117476 EPU Support Boundaries for Microsoft Excel and Office

More Information

The Microsoft Office 98 Value Pack is included on all versions of the Microsoft Office 98 on compact disc. All Value Pack files are stored in the Value Pack folder on the compact disc.

The support boundaries for Microsoft Office 98 Value Pack issues are as follows:

Support professionals should:

• Support the installation of all of the items in the Value Pack folder on the Microsoft Office 98 CD-ROM.
  
  NOTE: One exception to this policy is that you should not support the installation of the Macintosh Operating System updates. These updates are included on the Office 98 CD as a convenience to our customers
  
  For additional information on the Macintosh Operating System updates, please see the following article in the Microsoft Knowledge Base:
  
  Q181572 OFF98: Mac OS System Updates That Are Included in the Value Pack



• Support the use of the Value Pack components according to the product queue to which that component is assigned:




      Value Pack Component          Supported by Which Queue?
      -------------------------------------------------------
      Value Pack Installer          Microsoft Office
      Administration Tools          Microsoft Office
      Assistants                    Microsoft Office
      Bookshelf Integration         Microsoft Word
      Business Tools                All applications
      Clipart                       All applications
      Data Access                   Microsoft Excel
      Equation Editor               Microsoft Word
      Excel Add-Ins                 Microsoft Excel
      Fonts                         All applications
      Genigraphics                  Microsoft PowerPoint
      Mac OS System Updates         Apple Computer
      Microsoft Movie               Microsoft Word
      Microsoft Office Manager      Microsoft Office
      More Help                     All applications
      PowerPoint Translators        Microsoft PowerPoint
      Programmability               All applications
      Proofing Tools                All applications
      Sample Files                  Microsoft Excel
      Support                       All applications
      Templates                     All applications
      Text Converters               Microsoft Word
      Textures                      All applications
      Unbinder                      Microsoft Office
      Word Speak                    Microsoft Word 

Support professionals should not:

• Support the use of any of the clipart in any application other than the application(s) they support. For example, Microsoft Word Support professionals support the use of clipart in Microsoft Word.



• Support the modification of the templates, forms, and wizards included in the Value Pack.



• Support the use of any templates, forms, or wizards other than those used in the application(s) they support.



• Support the use of animated GIF files in Web pages. The application being used to create Web pages is responsible for supporting the use of these images in that application. For example: Microsoft FrontPage Support professionals support the use of animated GIF files in Web pages created by Microsoft FrontPage.



• Support the installation of the Macintosh Operating System updates. These updates are included on the Office 98 CD as a convenience to our customers.
  
  For additional information on the Macintosh Operating System updates, please see the following article in the Microsoft Knowledge Base:




Q181572 OFF98: Mac OS System Updates That Are Included in the Value Pack

Additional query words: OFF98 off98suppbounds valupak valupack

Keywords: kbpolicy kbdta
Issue Type: kbinfo
Technology: kbHWMAC kbOSMAC kbOfficeMacSearch kbOffice98Search kbOffice98