Money 98: Communication Error After Internet Explorer 4.01 Setup
  
PSS ID Number: Q180279
Article last modified on 08-19-1998
 
WINDOWS:98
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 98
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SYMPTOMS
========
 
After installing Microsoft Internet Explorer 4.01, you may receive the
following error message when establishing a secure online connection in
Microsoft Money:
 
   A communications error occurred.  Please try your call again.
   If this problem continues, try reinstalling Money from your
   original product disks.
 
 -or-
 
When connecting to your financial institution in Step 5 of the Getting
Started tab, you receive the following error message:
 
   There was a problem retrieving the Online Services setup
   files.
 
CAUSE
=====
 
These error messages may be caused by a conflict between the Schannel.dll
file and Internet Explorer 4.01.
 
RESOLUTION
==========
 
If you are a Windows 95 or Windows NT user, there is a new Schannel.dll
available for download. To obtain the correct 128-bit version of
Schannel.dll, follow these steps:
 
 1. Connect to the following Microsoft World Wide Web site:
 
       http://microsoft.com/ie/download/128bit.htm
 
 2. Click Download.
 
 3. Click Extra Security 128-bit Browser. Then click Windows 95 & NT 4.0.
 
 4. Scroll to the bottom of the screen and click Download.
 
 5. Click Next twice.
 
 6. Fill out the Export Notice and Acknowledgement form. Then click
    "I Understand and Acknowledge this Export Notice."
 
 7. In the drop-down list, click Internet Explorer 4.01 and 4.0 for
    Windows 95/NT 4.0 128-bit Upgrade.
 
 8. Click Next to begin the download.
 
 9. Once the download is complete, continue to step 10 if you choose to
    save it to a disk. If you chose to run it then you are done.
 
10. Navigate to the location containing the downloaded file.
 
11. Find the file npd-iefinal.exe and double-click it. This will open
    Setup.
 
Export Version
--------------
 
To obtain the export version of this upgrade, please see the following
article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q148427
   TITLE     : Generic SSL (PCT/TLS) Updates for IIS and MS Internet
               Products
 
Carefully read the information presented in this article to select and
obtain the correct files for upgrading your system.
 
MORE INFORMATION
================
 
For more information regarding security requirements and related issues in
Microsoft Money 98, please see the following articles in the Microsoft
Knowledge Base:
 
   ARTICLE-ID: Q175046
   TITLE     : Money: Cannot Open File After Installing Internet Explorer
               4.0
 
   ARTICLE-ID: Q175409
   TITLE     : Money: How to Obtain the 128-bit Encryption Feature
 
   ARTICLE-ID: Q175408
   TITLE     : Money: ErrMsg: Money Requires a High Level of Data
               Encryption
 
   ARTICLE-ID: Q174494
   TITLE     : Internet Explorer 4.0 Setup Updates 128-Bit Encryption
 
   ARTICLE-ID: Q174302
   TITLE     : Errors Installing Service Pack 3 After Internet Explorer
 
Additional query words: w_money 6.0 schannel.dll security NT woody
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Keywords          : kberrmsg kbsetup kbdta kbonline 
Version           : WINDOWS:98
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.