Money: Error Message: Unable to Initialize Online Services
  
PSS ID Number: Q180220
Article last modified on 08-20-1998
 
WINDOWS:98,99
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 99
 - Microsoft Money 98
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SYMPTOMS
========
 
When you click Update Internet Information, or click Options on the Tools
menu and then click the Online Services tab, you may receive the following
error message:
 
   Money was not able to Properly initialize Online services,
   you'll need to reinstall from the original product disks.
 
-or-
 
   Money was not able to Properly initialize Online services.
   If you wish to use your online services you will need to
   reinstall Money from your original product disks.
 
CAUSE
=====
 
This occurs when the following two dynamic-link library (DLL) files are
incorrect versions:
 
   Inetcfg.dll
   Inet16.dll
 
This may be a result of having used a beta version of Microsoft Internet
Explorer (IE) 4.0, which was not completely uninstalled. This also may
occur if you try to use an earlier version of Microsoft Money after
installing a later version in a different folder on the same computer.
 
RESOLUTION
==========
 
To resolve this issue, rename both the Inetcfg.dll and Inet16.dll files,
and reinstall Microsoft Internet Explorer. To do this, follow these steps:
 
1. Click the Start button, point to Find, and then click Files And Folders.
 
2. In the Named box, type the following:
 
      Inetcfg.dll.
 
3. In the Look In box, type the drive letter where Windows 95 is
   installed. For example, type the following:
 
      C:\ 
 
   NOTE: If C is not the drive letter for your installation of
   Windows 95, replace C with your drive letter.
 
4. Click Find Now.
 
5. Right-click the Inetcfg.dll file when it is found. Then click Rename on
   the shortcut menu.
 
6. Rename the file to the following, and press ENTER:
 
      Inetcfg.old
 
7. Repeat steps 1-6 for the Inet16.dll file.
 
8. Reinstall Microsoft Internet Explorer in the same fashion that you
   originally installed it.
 
MORE INFORMATION
================
 
For more information on installing Microsoft Internet Explorer, please see
the following articles in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q173436
   TITLE     : Money: How to Reinstall Internet Explorer to Work with Money
 
   ARTICLE-ID: Q164530
   TITLE     : Internet Explorer 4.0 ie4.txt File
 
   ARTICLE-ID: Q174311
   TITLE     : Internet Explorer Plus 4.0 Readme.txt File
 
Additional query words: w_money 6.0 7.0 hat IE install online
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Keywords          : kberrmsg kbdta mnyweb kbonline 
Version           : WINDOWS:98,99
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.