Money 98: Can't Read CD-ROM or Run Setup with Real Mode Drivers
  
PSS ID Number: Q177925
Article last modified on 08-18-1998
 
WINDOWS:98
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 98
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SYMPTOMS
========
 
When you try to install Microsoft Money 98 from a CD-ROM, you may receive
one of the following error messages:
 
   Windows Cannot Find Setup.pif
 
    -or-
 
   Cannot run setup.exe or one of its components
 
In addition, when viewing the contents of the Money CD-ROM using Windows
Explorer, the folders appear to be empty.
 
CAUSE
=====
 
This problem occurs when your computer has real mode (16-bit) CD-ROM
drivers instead of protected mode (32-bit) drivers, or has both 16-bit and
32-bit drivers. Money 98 requires the use of protected mode CD-ROM drivers
that comply with International Standards Organization (ISO) standards.
 
RESOLUTION
==========
 
If you are using real mode (16-bit) drivers for your CD-ROM, contact your
CD-ROM manufacturer or computer vendor to obtain a protected mode (32-bit)
driver. The CD-ROM manufacturer or computer vendor can also explain how to
remove your real mode CD-ROM drivers.
 
NOTE: To determine which drivers you have installed, please see the "More
Information" section later in this article.
 
Some CD-ROM manufacturers do not provide protect mode drivers. Microsoft
has created a new release of the Microsoft Money 98 Financial Suite that
should install on most real mode CD-ROM drivers. The Money 98 standard
version is available on 3.5" floppy disk. To obtain these fulfillment
versions of Money, contact Microsoft Technical Support at (425) 635-7131.
 
IMPORTANT NOTE: Due to long file names used in the Product Tour and the
Planner Tour, these tours will not run on CD-ROM drives using real-mode
drivers.
 
MORE INFORMATION
================
 
This section will help you determine what type of CD-ROM drivers are
installed on your computer.
 
Determining If You Have Protected Mode Drivers
----------------------------------------------
 
To determine if you are using protected mode CD-ROM drivers, follow these
steps:
 
1. Right-click the My Computer icon on your desktop.
 
2. Click Properties.
 
3. Click the Device Manager tab.
 
4. In the System Properties dialog box, click View Devices By Type. Then,
   search the list of devices for "CDROM."
 
If "CDROM" does not exist, you are using a real mode CD-ROM driver. Contact
your CD-ROM manufacturer for a Windows 95 protected mode CD-ROM driver.
 
If "CDROM" does exist, you may be using real mode drivers in conjunction
with protected mode drivers. Continue to the next section.
 
Viewing Autoexec.bat and Config.sys in Windows 95
-------------------------------------------------
 
To determine if you are using both real mode and protected mode drivers,
view your Autoexec.bat and Config.sys files to see if there is a reference
to the MSCDEX driver. To do this, follow these steps:
 
1. Click the Start button, and then click Run.
 
2. Type "sysedit" (without the quotation marks) in the Open box, and then
   click OK.
 
3. In the System Configuration Editor, click AUTOEXEC.BAT on the Window
   menu.
 
4. In the AUTOEXEC.BAT window, look for a line that has "MSCDEX" in it. If
   you find one, remark it out by typing the following at the beginning of
   the line:
 
      REM (followed by a space)
 
5. On the File menu, click Save.
 
6. On the Window menu, click CONFIG.SYS.
 
7. Look for a line that has "MSCDEX" in it. If you find one, remark it out
   by typing the following at the beginning of the line.
 
      REM (followed by a space)
 
8. On the File menu, click Save.
 
9. On the File menu, click Exit.
 
If you determine that you have protected mode drivers and do not have
real mode drivers, try viewing the CD-ROM using the My Computer icon on the
Desktop.
 
Viewing the CD-ROM Using My Computer
------------------------------------
 
1. Insert the Money CD-ROM into the CD-ROM drive.
 
2. Double-click the My Computer icon on the Desktop.
 
3. Double-click the drive letter corresponding to your CD-ROM drive.
 
If you cannot see the contents of the Money CD-ROM, and you cannot run the
Setup program from My Computer, try viewing the CD-ROM using the Windows
Explorer.
 
Viewing the CD-ROM Using the Windows Explorer
---------------------------------------------
 
1. Insert the Money CD into the CD-ROM
 
2. Use the right mouse button to click (right-click) the Start button.
 
3. Click Explore
 
4. Double-click the drive letter corresponding to your CD-ROM drive.
 
Cleaning the CD-ROM
-------------------
 
If you still cannot see the contents of the compact disc and cannot run the
Money Setup program, the compact disc may be dirty. The manufacturing
process can leave an invisible film that refracts the laser beam from the
CD-ROM enough to prevent the disc from being read. Try cleaning the shiny
surface with damp toilet paper; (tissues often have lanolin or other
ingredients that leave their own film). Then, dry the surface completely.
When cleaning and drying the disc, wipe straight from the center of the
disc to the edge. Do not wipe around in a circle. You may have to clean the
surface up to three times.
 
REFERENCES
==========
 
For additional information about CD-ROM drivers, please see the following
articles in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q151634
   TITLE     : Protected-Mode CD-ROM Drive Support in Windows 95
 
   ARTICLE-ID: Q131499
   TITLE     : CD-ROM Drives Requiring Real-Mode Drivers
 
   ARTICLE-ID: Q162106
   TITLE     : Flight Simulator 6.0 Err Msg: Setup Cannot Copy Files
 
Additional query words: w_money 6.0 woody cd cdrom drive empty nothing
Find read
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Keywords          : kbenv kbhw kbsetup
Version           : WINDOWS:98
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.