The information in this article applies to:
- Microsoft Access
- Microsoft Excel
- Microsoft Exchange Client
- Microsoft FrontPage
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Windows NT
- Microsoft Word
- Microsoft Visual Basic for Applications
SUMMARY
MSHelp is an automated e-mail response system that you can use for
retrieving any Microsoft Knowledge Base article or other Microsoft
Technical Support packaged content via e-mail.
MORE INFORMATION
You can use MSHelp by sending an e-mail message to mshelp@microsoft.com. On
the subject line of your message, you can specify the content you want from
any of the following choices:
- A Knowledge Base Article-ID number (Qnnnnnn) for which MSHelp returns a
specific Knowledge Base article. You can specify a single Article-ID or
multiple Article-IDs separated by commas, as in the following examples:
Subject: Q162721
-or-
Subject: Q162302, Q162304, Q162721
- The word "index" for which MSHelp returns a list of Knowledge Base
articles and packaged content.
Subject: Index
- A six-digit identification number for packaged content listed in the
MSHelp Index. You can specify a single identification number or multiple
identification numbers separated by commas, as in the following
examples:
Subject: 999998
-or-
Subject: Q162302, 999998, 999976
When you send a message to mshelp@microsoft.com, your request will be
processed within minutes of receipt. In return, you should receive the
requested content in a timely manner. If MSHelp cannot interpret the
Subject line of your message, it will send a copy of the MSHelp index which
contains instructions for using the automated e-mail response system.
The MSHelp Index is updated monthly. You can request a new version of the
index each month by sending an e-mail message to mshelp@microsoft.com with
the word "index" on the subject line.
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