Money 5.0: Home Banking Setup Unsuccessful with NT 4.0 in Canada
  
PSS ID Number: Q173873
Article last modified on 09-18-1997
 
WINDOWS:5.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money, version 5.0 for Windows 95
 - Microsoft Windows NT 4.0
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SYMPTOMS
========
 
When setting up Home Banking, Money makes a call to determine the services
available for your financial institution. If you installed Money with
Windows NT 4.0 and are calling from Canada, the call may not go through.
You may here a recorded message indicang that the call cannot be completed
as dialed.
 
CAUSE
=====
 
During set up, Money determines which access phone number to install, based
on the Country setting in the Regional Settings of the Control Panel. This
function does not work properly under Windows NT. Instead, Money installs
the access number for the United States.
 
RESOLUTION
==========
 
Manually change the phone number to 1-800-362-9676. Follow the steps in the
More Information section below.
 
STATUS
======
 
Microsoft has confirmed this to be a problem in Microsoft Money version
5.0 for Windows NT 4.0. This problem was corrected in the Microsoft Money
98 Canadian release.
 
WORKAROUND
==========
 
If your Internet Service Provider is compatible with Windows 95, you can
also obtain information about the service available for your financial
institution through the Internet. For additional information, please see
the following article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q157435
   TITLE     : How to Obtain Bank Contact Information From the Internet
 
MORE INFORMATION
================
 
The correct access number for Canada is 1-800-362-9676. If you install
Money under Windows NT, Money uses 1-800-793-6675 as the access number;
this number does not work in Canada.
 
Manually Change the Access Number
---------------------------------
 
To change the access number, follow these steps:
 
1. Start the Online Services Setup Wizard.
 
2. Proceed through the wizard. After entering your Bank Identification
   Number, click Next.
 
3. Click Change Modem.
 
4. In Telephone Number type:
 
      362-9676
 
5. Click OK.
 
6. Click Connect and proceed through the wizard.
 
If you installed Money in Windows 95 and experience similar symptoms
when calling from Canada, please refer to the following article in the
Microsoft Knowledge Base:
 
   ARTICLE-ID: Q173873
   TITLE     : Money 5.0: Home Banking Setup Does Not Connect In Canada
 
Additional query words: w_money 97 CIBC Cnanda Trust Ham
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Keywords          : kbonline 
Version           : WINDOWS:5.0
Platform          : WINDOWS
Issue type        : kbbug
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Copyright Microsoft Corporation 1997.