Money98: Setup May Hang With Internet Explorer Running
  
PSS ID Number: Q173716
Article last modified on 12-24-1998
 
WINDOWS:98
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 98
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**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED, EDITED, OR TESTED BY MICROSOFT. USE ONLY         **
**     WITH DISCRETION.                                            **
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SYMPTOMS
========
 
During the installation of Microsoft Money 98, your computer may stop
responding (hang) when you click Restart Windows.
 
CAUSE
=====
 
This problem may occur if all of the following are true:
 
 - You have Microsoft Internet Explorer version 3.02 running.
 
    -and-
 
 - You are connected to an active site, like http://investor.msn.com.
 
    -and-
 
 - You install Money 98.
 
   -and-
 
 - You click Restart Windows at the end of the Money Setup program.
 
RESOLUTION
==========
 
If you find that your computer is not able to restart, manually restart
your computer. After it successfully restarts, Money 98 will finish
installing successfully.
 
To restart your computer, press the reset button or turn off the computer
using the on/off switch, and then turn on the computer.
 
MORE INFORMATION
================
 
To prevent this problem, quit all programs prior to running Money 98 Setup.
 
Additional query words: w_money 6.0 woody crash crashes crashing crashed
quit quitting quits fail fails failing failed break hang hangs hanging hung
lock up locks locking locked lockup freeze freezes freezing froze frozen
stop stopping stopped won't respond waiting
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Keywords          : kbinterop kbsetup kbdta mnyweb 
Version           : WINDOWS:98
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending
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Copyright Microsoft Corporation 1998.