Encarta Online Library: Description and Support Information
  
PSS ID Number: Q172208
Article last modified on 06-22-1999
 
MACINTOSH:; WINDOWS:
 
MACINTOSH WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Bookshelf 98 for Windows 
 - Microsoft Bookshelf 98 for Macintosh 
 - Microsoft Bookshelf 99 
 - Microsoft Bookshelf 2000 
 - Microsoft Encarta Encyclopedia for Windows 1997 Deluxe edition 
 - Microsoft Encarta Encyclopedia for Windows 1997 Standard edition 
 - Microsoft Encarta Encyclopedia for Macintosh, 1996, 1997 editions 
 - Microsoft Encarta 98 Encyclopedia for Windows 
 - Microsoft Encarta 98 Encyclopedia for Macintosh 
 - Microsoft Encarta Encyclopedia 99 
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SUMMARY
=======
 
This article describes the Encarta Online Library, a service provided by
Information Access. This article also discusses how to obtain support for issues
specific to Encarta Online Library, such as forgotten passwords, inability to
access the Online Library, and general usage.
 
For complete information about the Encarta Online Library, please visit the
Encarta Online Web site at the following address:
 
   http://www.iac-on-encarta.com/
 
MORE INFORMATION
================
 
The following information is a copy of text found on the Encarta Online Library
Web site. For up-to-date information, refer to the site.
 
What is the Encarta Online Library?
-----------------------------------
 
The Encarta Online Library is a comprehensive and powerful reference resource for
student, family, and consumer research.
 
The Encarta Online Library combines tens of thousands of articles from major
encyclopedias, reference books, magazines, pamphlets, and many other sources
onto a single Web site with fast and easy search tools for all family reference
needs. Encarta Online Library is the ideal one-stop reference source for
students doing homework, families making vacation plans, keeping up with current
events, or researching any topic from important health issues to hobbies or
purchasing home appliances.
 
Refer to the Web site for additional information.
 
Encarta Online Library Support Information
------------------------------------------
 
Should you have any questions or require search help, please check out the FAQ
(Frequently Asked Questions) page. The Encarta Online FAQ page is located at:
 
   http://www.iac-on-encarta.com/
 
If you wish to sign-up for Encarta Online Library and would rather not submit
subscription information online, contact the Encarta Online Library customer
support line at (800) 227-8431.
 
If you have a question about your Encarta Online Library account, send mail to
accounts@iac-on-encarta.com. Make sure you include the following information in
your message:
 
 - Your e-mail address
 - Type of question you are submitting
 - Detailed description of the problem
 
If you have lost or forgotten your username or password, include your full name
or the name under which the account is registered.
 
If you want to sign up for Encarta Online Library, but are uneasy about
submitting credit card information online (even though the registration form
that is sent to Encarta Online Library is strongly encrypted for your
protection), you may print the form, fill it in by hand, and then fax it to
(617) 441-2251.
 
NOTE: Encarta Online Library customer service attempts to answer all customer
messages within 1-2 business days of receipt. If you do not hear back by then,
the e-mail address you supplied may be invalid. Try writing again, and carefully
check your e-mail address to make sure it is correct.
 
The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.
 
Additional query words: multi multi-media media mm on-line
 
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Keywords          : kb3rdparty kbpolicy kbimu kbfaq
Version           : MACINTOSH:; WINDOWS:
Platform          : MACINTOSH WINDOWS
Issue type        : kbinfo
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Copyright Microsoft Corporation 1999.