Expedia: How to Obtain Product Support
  
PSS ID Number: Q170675
Article last modified on 04-16-1998
 

 

 

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The information in this article applies to:
 
 - Microsoft Expedia, Internet version 2.0
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SUMMARY
=======
 
Microsoft Expedia is a free, comprehensive, online travel service.
Travelers can use Expedia to book air, car, and hotel reservations online
and to browse a variety of multimedia travel guides. The Expedia Web site
address is http://expedia.msn.com.
 
Help or product support for Expedia is available when you are online in
Expedia. On the Expedia home page, click "Need Help?".
 
MORE INFORMATION
================
 
The following information provides troubleshooting steps for some common
Expedia problems. Use the corresponding section for support help with:
 
 - Passwords and Account Questions
 
 - Purchasing, Itinerary, Reservation, or Travel-related Questions
 
 - Comments and Suggestions
 
 - Technical Support
 
Passwords and Account Questions
-------------------------------
 
For help with passwords and account info -- including forgotten passwords -
- support is obtained via e-mail. To access the e-mail password and account
form, do the following:
 
1. Go to the Expedia page:
 
      http://expedia.msn.com
 
2. Click Need Help?
 
3. Click Product Support and Feedback.
 
4. Click Do You Have A Question About Your Password, Member ID, Or
   Account?.
 
NOTE: You can request two types of replies:
 
   - an automated Password/ID Reminder
 
   - a personal reply for other questions. For this option, you need to
     click I Have Another Question.
 
Purchasing, Itinerary, Reservation, or Travel-related Questions
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For help with purchasing, itinerary, reservation, or travel-related
questions, use the following steps to submit your questions with the
Expedia online help form.
 
To access the form, do the following:
 
1. Go to the Expedia page:
 
      http://expedia.msn.com
 
2. Click Need Help?.
 
3. Click Product Support and Feedback.
 
4. Click "Do You Have A Travel Problem Or A Question About A
   Particular Itinerary?.
 
5. Submit your question using the form.
 
Comments and Suggestions
------------------------
 
If you have comments or suggestions that do not require a response from
Expedia, follow these steps to access the online feedback form:
 
1. Go the Expedia page:
 
      http://expedia.msn.com
 
2. Click Need help?.
 
3. Click Product Support And Feedback.
 
4. Click Do You Have A Comment Or Suggestion For Expedia?.
 
Technical Support
-----------------
 
If you have other technical questions that do not relate to passwords,
accounts, purchasing, itinerary, or travel-related related issues, follow
these steps to access the online technical support form:
 
1. Go to the Expedia page:
 
      http://expedia.msn.com
 
2. Click Need Help?.
 
3. Click Product Support And Feedback.
 
4. Click Are you Having Technical Trouble Using Expedia?.
 
5. Fill out the form with your technical question.
 
Additional query words: 2.0 kbonline expeedia
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Keywords          : kbhowto kbpolicy kbusage
Issue type        : kbref
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Copyright Microsoft Corporation 1998.