BOB: Unable to Download or Read E-mail
  
PSS ID Number: Q168939
Article last modified on 05-30-1997
 
1.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Bob 1.0
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SYMPTOMS
========
 
You may no longer be able to read your e-mail messages using the Bob e-mail
program, even though they downloaded successfully.
 
CAUSE
=====
 
This occurred after MCI, the e-mail transport service, changed the way they
process messages. MCI has instituted a fix that allows you to receive
messages, if you change your email address.
 
WORKAROUND
==========
 
To change your email address, tell your friends and associates your new
email address. You do not need to make any changes to your Bob setup.
 
Replace @bob.com with @old.mcimail.com. For example, if your previous
address was:
 
   2061212@Bob.com
 
You would tell everyone that your new address is:
 
   2061212@old.mcimail.com
 
NOTE: The top of the Bob mail room will still read @Bob.com. There is no
way to change this.
 
To read any messages that didn't download into the mailroom, you can read
your messages using an alternate process. For additional information,
please see the following article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q150588
   TITLE     : Viewing Bob E-mail With Other Online Applications
 
STATUS
======
 
Microsoft is researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.
 
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Keywords          : email 
Version           : 1.0
Platform          : WINDOWS
Issue type        : kbbug
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Copyright Microsoft Corporation 1997.