Money: Can't Connect to First Union Bank in Earlier Versions
  
PSS ID Number: Q168937
Article last modified on 09-13-1997
 
3.00 3.0a 4.00 4.00a
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money, versions 4.0, 4.0a for Windows 95
 - Microsoft Money, versions 3.0, 3.0a
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SYMPTOMS
========
 
When you try to connect to First Union Bank to obtain statement information
or to pay bills, you recive an error:
 
Money 4.0
---------
 
   There was a problem with the setup information you entered. You
   may need to go through Online Services Setup again or call Online
   Services Customer Support.
 
Money 3.0
---------
 
   This account is not enabled for On-Line Services. To use On-Line
   Services, you must complete the application form and send it in. After
   your application and a voided check are received, your service will be
   established. Press F1 for more information.
 
CAUSE
=====
 
First Union Bank requires Microsoft Money 97, version 5.0 or later for Home Banking.
 
RESOLUTION
==========
 
Contact First Union to obtain a free Home Banking Edition of Money. If you
track investments in your current version of Money, you should purchase a
retail version of Money.
 
For additional information regarding the restrictions in tracking
Investments in the Home Banking Edition, please see the following article
in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q157076
   TITLE     : Money 5 Home Banking Edition: Cannot Create New Investments
 
MORE INFORMATION
================
 
For additional information, please see the following article in the
Microsoft Knowledge Base:
 
   ARTICLE-ID: Q161441
   TITLE     : Money 5.0: How to Upgrade First Union National Bank Accounts
 
Additional query words: w_money allien
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Keywords          : kberrmsg kbonline 
Version           : 3.00 3.0a 4.00 4.00a
Platform          : WINDOWS
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Copyright Microsoft Corporation 1997.