Money: Unable to Start the Online Services Setup Wizard
  
PSS ID Number: Q163828
Article last modified on 08-19-1998
 
WINDOWS:4.0,4.0a,5.0,98,99
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 99
 - Microsoft Money 98
 - Microsoft Money versions 4.0, 4.0a, 5.0 for Windows 95
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SUMMARY
=======
 
In the versions of Microsoft Money listed at the beginning of this article,
you cannot start the Online Services Setup Wizard when a prior online
communication was not completed successfully.
 
The normal buttons you use to start the wizard are either unavailable, or
are disabled. This could be caused by an unsuccessful Home Banking call or
Online/Internet Quotes call. If a call is not completed successfully, Money
enters a Crash Recovery state.
 
When in Crash Recovery, you can not start the Online Services Setup
Wizard to change the access phone number (in Money 4.0), or to verify Setup
information (in Money 99, 98, 5.0, or 4.0).
 
MORE INFORMATION
================
 
The preferred method to resolve Crash Recovery is to troubleshoot the
communication problem and complete the call. For steps on troubleshooting
communication problems, please see the following article in the
Microsoft Knowledge Base:
 
   ARTICLE-ID: Q138455
   TITLE     : Money: Troubleshooting Windows 95 Communication Problems
 
If following the steps in this article does not resolve the problem, or if
you need to change any of your setup information, you can rename the
communication files to reset the Crash Recovery state. For more
information about how to accomplish this task, please see the following
article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q128924
   TITLE     : Money: Err Msg: A Prior On-Line Communication Was
               Interrupted
 
IMPORTANT: If you were sending electronic payments when your communication
failed, please see the following article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q148300
   TITLE     : Money: Avoiding Duplicate Payments When Communication Fails
 
Additional query words: w_money 97 6.0 7.0 monkey
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Keywords          : kbdta kbonline 
Version           : WINDOWS:4.0,4.0a,5.0,98,99
Platform          : WINDOWS
Issue type        : kbinfo
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Copyright Microsoft Corporation 1998.