Automap Streets Plus: Unable to Start After Ejecting Music Disc
  
PSS ID Number: Q160194
Article last modified on 04-02-1999
 
WINDOWS:5.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Automap Streets Plus for Windows, version 5.0 
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SYMPTOMS
========
 
When you attempt to start Automap Streets Plus immediately after you eject a
music compact disc from your CD-ROM drive, you receive the following error
message:
 
   Microsoft Automap Streets Plus
   Couldn't find the Microsoft Automap Streets Plus CD-ROM on this machine.
   Ensure that the CD is correctly inserted in your CD-ROM drive, then click OK
   (or click Cancel to terminate the program).
 
CAUSE
=====
 
The Windows CD Player application continues to maintain control of your CD-ROM
drive even after a music disc is ejected from the drive.
 
RESOLUTION
==========
 
Close the CD Player. To close the player, do the following:
 
1. On the Windows taskbar, click the CD Player button.
 
2. On the Disc menu, click Exit.
 
STATUS
======
 
Microsoft has confirmed this to be a problem in Microsoft Automap Streets Plus
for Windows, version 5.0. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
 
MORE INFORMATION
================
 
Microsoft Automap Streets Plus needs to obtain exclusive control of your CD-ROM
drive. Whenever there is a conflict and exclusive control is not possible,
you'll receive the error message listed at the top of this article.
 
For more information about this topic, query on the following words in the
Microsoft Knowledge Base:
 
   automap and flexicd and powertoys
 
Additional query words: auto auto-map automap reference kbmm multimedia multi-media multi media map kbimu
 
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Keywords          :  kbfaq
Version           : WINDOWS:5.0
Platform          : WINDOWS
Issue type        : kbinfo
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Copyright Microsoft Corporation 1999.