Q159616 - Err Msg: You Attempted to Run IntelliType Under a Newer...

PSS ID Number: Q159616

Article Last Modified on 08-8-2001

The information in this article applies to:

Microsoft IntelliType software 1.1
Microsoft Windows NT Workstation 4.0
Microsoft Windows NT Server 4.0

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

Symptoms

After you install Microsoft IntelliType version 1.1 on a computer running Microsoft Windows NT version 4.0, you may receive the following error message when you start your computer:

You attempted to run IntelliType under a newer or different version of Windows.

Re-run the IntelliType Setup to upgrade the software and determine if this version of IntelliType is supported by your version of Windows.

Cause

Windows NT 4.0 directly supports the Microsoft Natural Keyboard; there- fore, the IntelliType software is not necessary. As a result, IntelliType version 1.1 is incompatible with Windows NT 4.0.

Resolution

To resolve this error message, use any of the following methods:

Method 1

Install the Itupd.exe file, an update to the Microsoft IntelliType software. For information about how to install the Itupd.exe file, see the following article in the Microsoft Knowledge Base:

Q164579 IntelliType Software Update Available

Method 2

Manually uninstall IntelliType. To do so, use the following steps.

NOTE: You must have a user account with Administrator privileges to uninstall the IntelliType software in Windows NT.

Using Windows NT Explorer or My Computer, verify the number of folders in the Msinput folder. If Keyboard is the only folder, go to step 2. If there are multiple folders (such as Keyboard, Mouse, and Joystick), indicating that you have other Microsoft input devices installed, go to step 3.

NOTE: The directory path may be different if you specified a different target folder when you installed your Msinput device(s).

Perform the following steps if Keyboard is the only folder in the Msinput folder:

Delete the Idintl32.dll file in the Winnt folder.

Use Registry Editor to change the Start value entry in the

          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ 
          i8402prt

registry key to 1.

Use Registry Editor to delete the following registry keys:

          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ 
             SessionManager\DOS Devices\WINKBD

          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msi8042

          HKEY_CURRENT_USER\Control Panel\Microsoft Input Devices

          HKEY_USERS\.DEFAULT\Control Panel\Microsoft Input Devices

Use Registry Editor to delete the string "c:\msinput\point32.exe" from the following registry key:

          HKEY_CURRENT_USER\Software\Microsoft\WindowsNT\CurrentVersion\ 
             Windows

Go to step 4.

Perform the following steps if other folders exist in the Msinput folder:

Use Registry Editor to delete the following registry keys:

          HKEY_CURRENT_USER\Control Panel\Microsoft Input Devices\Keyboard

          HKEY_USERS\.DEFAULT\Control Panel\Microsoft Input
             Devices\Keyboard

Use Registry Editor to delete the following value entries from the

          HKEY_USERS\.DEFAULT\Control Panel\Microsoft Input Devices
             \WindowsPointer

registry key:

          FastPointer
          MouseKey
          MouseKeyDelay
          MouseKeyFeedback
          MouseKeySpeed

Use Registry Editor to delete the following value entries from the

          HKEY_CURRENT_USER\Control Panel\Microsoft Input Devices
             \WindowsPointer

registry key:

          FastPointer
          MouseKey
          MouseKeyDelay
          MouseKeyFeedback
          MouseKeySpeed

Use Registry Editor to delete the following value entry from the

          HKEY_USERS\.DEFAULT\Control Panel\Microsoft Input Devices\Sounds

registry key:

          KeySound

Use Registry Editor to delete the following value entry from the

          HKEY_CURRENT_USER\Control Panel\Microsoft Input Devices\Sounds

registry key:

          KeySound

Go to step 4.

Use Registry Editor to delete the following registry keys:

       HKEY_USERS\.DEFAULT\Control Panel\Don't Load

       HKEY_USERS\.DEFAULT\Control Panel\Microsoft Input Devices\Taskman

       HKEY_CURRENT_USERS\Control Panel\Don't Load

       HKEY_CURRENT_USERS\Control Panel\Microsoft Input Devices\Taskman

Delete the Kbsnd32.dll file from the Msinput folder.

Rename the Point32.exe file in the Msinput folder to Point32e.ms.

Rename the Point32.dll file in the Msinput folder to Point32d.ms.

Restart your computer and delete the Point32e.ms and Point32d.ms files in the Msinput folder.

Delete all files in the Msinput\Keyboard folder. If there are no other input devices installed in the Msinput folder, delete the Msinput folder as well.

Delete the Tasksw32.exe and Taskman.hlp files in the Windows folder.

Delete the IntelliType Manager, Task Manager, and IntelliType ReadMe icons from the Microsoft Input Devices group. If you have no other Microsoft input devices installed, delete the Microsoft Input Devices group as well.

Additional query words: remove

Keywords: intellitype
Issue Type: kbinfo
Technology: kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbIntellitypeSearch kbIntelliType110