Money: Import Quicken File Causes Invalid Page Fault in Kernel32
  
PSS ID Number: Q159019
Article last modified on 08-18-1998
 
WINDOWS:5.0,98,99
 
WINDOWS
 

======================================================================
---------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Money 99
 - Microsoft Money 98
 - Microsoft Money version 5.0 for Windows 95
---------------------------------------------------------------------
 
SYMPTOMS
========
 
When you try to convert a Quicken file, you receive the following error:
 
   This program has performed an illegal operation and will be shut
   down.
 
   If the problem persists, contact the program vendor.
 
If you click Details, you receive the following message:
 
   MSMONEY caused an invalid page fault in module KERNEL32.DLL
 
The system may stop responding (hang), forcing you to restart the computer.
 
CAUSE
=====
 
This occurs if the Quicken file does not include some accounts in the
Transfer list. This is a rare occurrence and is most likely caused by some
corruption in the Quicken data file.
 
RESOLUTION
==========
 
Contact Intuit to have the Quicken data file recovered. For information
about how to contact Intuit, query in the Microsoft Knowledge Base for the
following article:
 
   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact
               List, A-K
 
WORKAROUND
==========
 
You can export each account in your Quicken file in Quicken Interchange
Format (QIF). You can import these files into a new Money file.
 
For additional information, please see the following article in the
Microsoft Knowledge Base:
 
   ARTICLE-ID: Q136112
   TITLE     : Bringing Quicken Files into Money 4.0 for Windows 95
 
MORE INFORMATION
================
 
In Quicken, accounts are included in the Categories/Transfer list. The
accounts are differentiated from a category by square brackets ([])
surrounding the account name. You can record transfers between accounts by
selecting the [account name] in the category field.
 
For some reason, not all accounts are appearing in the category/transfer
list. The Microsoft Money Quicken Conversion Wizard does not know how to
handle data files with this omission.
 
Quicken is manufactured by Intuit, a vendor independent of Microsoft; we
make no warranty, implied or otherwise, regarding this product's
performance or reliability.
 
Additional query words: 5.00 w_money crash hang gpf won't convert pizza
======================================================================
Keywords          : kb3rdparty kberrmsg kbdta
Version           : WINDOWS:5.0,98,99
Platform          : WINDOWS
Issue type        : kbprb
=============================================================================
Copyright Microsoft Corporation 1998.