Money Err Msg: Payee Information is Invalid
  
PSS ID Number: Q158767
Article last modified on 12-13-1997
 
5.00 4.0a
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 98
 - Microsoft Money, versions 4.0a, and 5.0
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SYMPTOMS
========
 
When sending or canceling an electronic payment, the following message
may appear:
 
   One or more instructions you sent could not be processed. Click OK and
   read the details in the Call Summary dialog box.
 
In the Call Summary dialog box, may be a second message:
 
   Your request to pay or cancel to <Payee> was not processed.
   ERROR: Payee information is invalid. Please review the payee
   information.
 
CAUSE
=====
 
This error can be caused by a missing or incorrect account number for that
payee. Because of payment problems (late payments to merchants), Intuit
Service Center(ISC) may not accept payments with account numbers that
contain dashes or spaces.
 
When sending an electronic payment to the ISC that can be paid by routing
it to a centralized address, called a lock box, or via electronic
transmittal, the ISC sends instructions to Money with the new address to
update the Payee Details. This update does not include the merchant's
(payee) account number. Money prompts you to re-enter the account number
the next time there is a request to pay a bill or cancel a payment.
 
RESOLUTION
==========
 
If the account number is missing for a payee, re-enter it in the Payee 
details with the following steps:
 
1. In Money 98 choose Categories on the Home page, in Money 5.0 and 4.0
   go to Payees and Categories on the Contents page.
 
2. Go to the Details for the Payee by double-clicking on the payee name.
 
3. a. In Money 5.0, click Change Details and Payment Options.
 
   b. In Money 4.0 and 4.0a, click Change Details.
 
4. Enter the account number; make sure to type in the account number
   without spaces or dashes.
 
If an incorrect account number was rejected by the ISC, it may be necessary
to delete the Payee, re-create the payee and resend the payment.
When the ISC later updates this new payee, you may be prompted by Money to
re-key the account number again. Do not include dashes or spaces in the
account number.
 
MORE INFORMATION
================
 
For additional information, please see the following article in the
Microsoft Knowledge Base:
 
   ARTICLE-ID: Q156192
   TITLE     : Late Payments Result of Account Number Formatting
 
KBCategory:  kberrmsg
KBSubcategory: kbonline
Additional query words: 5.00 4.0a w_money reject rejected can't send
online Bill Payment Potatoe
 
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Keywords          : kbonline 
Version           : 5.00 4.0a
Platform          : WINDOWS
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Copyright Microsoft Corporation 1997.