Money 5.0 ErrMsg: Your Payment Could Not Be Sent
  
PSS ID Number: Q158610
Article last modified on 09-12-1997
 
5.00
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money, version 5.0
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SYMPTOMS
========
 
After upgrading from Money 4.0, you are not be able create Electronic
Payments (Epays) or Electronic Transfers, and may receive the following 
error message:
 
   ERROR:
   Your payment to <payee> on <due date> for <amount> could not
   be sent. The reason for the failure is: Some information in this
   payment is invalid. No further details are available about the error.
   Please correct this error before trying again.
 
You may later receive the following error message:
 
   Money was not able to send all these requests to Online Services.
   If this problem persists, please contact Online Services Customer
   Support. You can find the number on the Contact Information tab in
   the Home Banking area.
 
CAUSE
=====
 
This can be caused by a very high Online Services transaction sequence
number, in excess of 32,000.
 
RESOLUTION
==========
 
You may need to send the file to Microsoft to test; if the sequence number
is very high, Microsoft can reset this internal sequence number. Contact
Microsoft Money Technical support at (425) 635-7131 for assistance.
 
MORE INFORMATION
================
 
In normal circumstances exceeding this maximum number (32,000) would
require more than 200 electronic transactions, epays, apays, xfers, and
online quote requests per month for over 13 years. This suggests the cause
of the problem is corruption in the data file where the this internal
sequencing number is changed.
 
KBCategory: kbusage kberrmsg kbbuglist Ham
KBSubcategory:
Additional reference words: 5.00 w_money epay xfer xfers convert upgrade
upgraded upgrading conversion can't cannot send create
 
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Keywords          : kbbuglist
Version           : 5.00
Platform          : WINDOWS
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Copyright Microsoft Corporation 1997.