Online Services Error When Connecting to CheckFree Service
  
PSS ID Number: Q157971
Article last modified on 01-10-1998
 
5.00
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money, version 5.0
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SYMPTOMS
========
 
When attempting to connect to CheckFree in Money 5.0, you receive
the following error:
 
   Money could not complete the call because Online Services could not be
   found. If you canceled the dialer for your Internet Service Provider,
   exit Money, restart, and try again. If not, run Online Service Setup
   again.
 
CAUSE
=====
 
This error occurs if CheckFree is not properly configured for your version
of Windows. You must run the Configure utility provided by CheckFree.
 
If you are running Windows NT 4.0, the Configure utility provided by
CheckFree prior to mid-October 1996, did not correctly configure your
computer. Update the Contact Information for your bank and then run
the Online Services Setup Wizard again.
 
RESOLUTION
==========
 
After downloading information about your financial institution, Money
presents a screen that allows you to sign up for CheckFree. Click More
Information to open a file titled Signdet1.rtf and click the Configure
icon to configure your computer.
 
MORE INFORMATION
================
 
If you are running Money on an NT 4.0 computer, and you downloaded
information prior to mid-October 1996, follow these steps to update the
Contact Information:
 
1. Click Update Contact Information on the Contact Information
   tab in the Home Banking area.
 
2. Enter the Identification Number for your financial institution and click
   Next.
 
3. Click Connect to download the latest files for CheckFree.
 
To correctly configure your computer to use CheckFree, do the following:
 
1. Click Select Online Services on the Accounts tab in the Home
   Banking area.
 
   NOTE: This button may be titled Setup Online Services if you have not
   completed the Online Services Setup Wizard.
 
2. Step through the Online Services Setup Wizard. If asked to choose a
   service provider, select CheckFree in the list box.
 
3. Proceed through the wizard until you come to the CheckFree dialog box
   with information about CheckFree service. Click More Information.
 
4. A file opens containing an icon to configure the CheckFree service.
 
5. Double-click the Configure icon.
 
6. When asked if you want to configure your computer to use CheckFree,
   click Yes.
 
The Configure utility writes the Internet address for CheckFree in a
Windows file titled Hosts. If a Hosts file does not exist in the Windows
95 folder, it creates one. If one exists, it appends the following
Internet address to this file:
 
   198.246.154.1 ofc.checkfree.com
 
WORKAROUND FOR WINDOWS NT 4.0
=============================
 
If you are running Money 5.0 on Windows NT 4.0, add the line above to the
Hosts file. To add the line, follow these steps:
 
1. Click the Start button, point to Find, and then click Files and Folders.
 
2. In the Named box, type "hosts" (without quotation marks) and click Find
   Now.
 
3. There should be a file named Hosts in the Winnt\system32\drivers\etc
   folder.
 
   NOTE: The Windows folder may be titled Winnt or Winnt35.
 
4. Edit the Hosts file to add the following line:
 
   198.246.154.1 ofc.checkfree.com
 
5. Save the file.
 
Note the information provided by the Configure utility provided by
CheckFree can be found in the file Signdet1.rtf and can be open in
a word processor such as WordPad.
 
KBCategory:  KBUSAGE
KBSubcategory: KBONLINE
Additional reference words: 5.00 w_money
 
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Keywords          : kbonline 
Version           : 5.00
Platform          : WINDOWS
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Copyright Microsoft Corporation 1998.