Call Summary Message: The Payee's Zip Code Is Not Valid
  
PSS ID Number: Q156066
Article last modified on 07-15-1997
 
3.0
 
WINDOWS
 

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3.0, 3.0a 4.0, 4.0a, 5.0
WINDOWS
kbonline kbusage
 
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The information in this article applies to:
 
 - Microsoft Money version 3.0, 3.0a
 - Microsoft Money versions 4.0, 4.0a, 5.0 for Windows 95
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SYMPTOMS
========
 
When you send an Online Bill Payment for a new payee to Intuit Service
Center (ISC), you receive the following error message in the Call Summary
dialog box:
 
   PROBLEM
 
   Payment was rejected - the payee's zip code is not valid:
 
   Payee:   <Payee/merchant name>
   Date:    <Date payment was scheduled to be made>
   Amount:  <Amount of payment>
 
The payment remains in the list of instructions to be sent.
 
RESOLUTION
==========
 
Verify the zip code is accurate for the new payee. To verify the zip code
use the following steps for your version of Money:
 
Money 5.0
---------
 
   1. Right-click the payment on the Connect tab and then click
      Go to Payee.
 
   2. Click Change Details and Payment Options.
 
   3. Correct the Zip Code information and click OK.
 
   4. Click Back and send the instructions again.
 
Money 4.0
---------
 
   1. Right-click the payment in the list of instructions in the
      Online Banking area and then click Go to Payee.
 
   2. Click Change Details.
 
   3. Correct the Zip Code information and click OK.
 
   4. Click Back and send the instructions again.
 
Money 3.0
---------
 
   1. Click the Lists menu, and then click Payee List.
 
   2. Click the payee in the Payee List.
 
   3. Correct the information in the Zip field and click Close.
 
   4. Click the On-Line menu, click Pay On-Line and send the instructions
      again.
 
MORE INFORMATION
================
 
Intuit Service Center (ISC) checks the zip code information for
every new payee to make sure it is a valid zip code for the state.
 
KBCategory: KBUSAGE
KBSubcategory: KBONLINE
 
Additional reference words: w_money
3.0, 3.0a
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Keywords          : kbonline 
Version           : 3.0
Platform          : WINDOWS
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Copyright Microsoft Corporation 1997.