ISC Merchants Sharing Address May Be Paid Incorrectly
  
PSS ID Number: Q155968
Article last modified on 12-13-1997
 
3.0 3.0a 4.0 4.0a 5.0
 
WINDOWS
 

======================================================================
3.0 3.0a 4.0 4.0a 5.0
WINDOWS
KBUSAGE kbonline
 
-------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Money version 3.0 and 3.0a
 - Microsoft Money version 4.0, 4.0a, 5.0 for Windows 95
-------------------------------------------------------------------
 
SUMMARY
=======
 
If different merchants use the same address, an electronic payment
can be sent to the wrong payee. This applies to Online Bill Payment
through Intuit Service Center (ISC).
 
MORE INFORMATION
================
 
When ISC receives a payment request from a customer, a process
merges payee's who are ISC standard merchants. This merge
compares the first letter of the merchant name, address, and
zip code; it then assigns a merchant ID to the payee this tells Money
to associate subsequent payments to the assigned merchant ID.
 
Merchants often arrange to have payments sent to a processing center.
Several merchants may use the same, or similar address, known
as a lockbox. When payees are merged to an ISC standard merchant who
shares the same lockbox as another merchant with the same first
letter, the payee could be merged with an incorrect merchant name.
 
When this happens a payment to merchant "Candy" could be merged with
merchant "Chocolate" if the payees share the same lockbox.
 
In all future payments, Money retains the payee name you entered but
sends ISC the merchant number rather than your payee information.
Under these circumstances, you may recognize the payee as originally
created, though the payee merchant name could be different on ISC's
system.
 
Example
-------
 
ISC has two standard merchants that receive payments at the following
address:
 
   ABC, PO Box 9999, AnyTown, USA, 00000
 
-and-
 
   ACD, PO Box 9999, AnyTown, USA, 00000
 
You request a payment to merchant ACD. The merge process may recognize
merchant ACD as merchant ABC and assign subsequent payments to ABC.
 
RESOLUTION:
===========
 
If you have one of the merchants named below in your payee list, you
must take the following steps to ensure that payments are sent to
the correct merchant:
 
   1. Determine if you have created a payee for one of the merchant's
      identified in the Affected Merchant List below.
 
   2. Create a new payee for the payees' identified.
 
   3. Delete the old/existing payee from your payee list.
 
For more information about how to perform these task in your version
of Money, see your Money printed documentation or online Help.
 
                    Affected Merchant List
====================================================================
 
Address and Merchants
----------------------------------------------------------------
 
3120 BRECKINRIDGE BLVD DULUTH GA 30199
  COMMON SENSE SHAREHOLDERS SERVICES
  COMMON SENSE TRUST
  PFS SHAREHOLDERS SERVICES
  PRIMERICA LIFE INSURANCE CO
 
PO BOX 1003 TOTOWA NJ 07511
  MARK SHALE
  MANDEE
 
PO BOX 9720  MACON GA 31297/MONOGRAM BANK
  APPLE CREDIT PLAN
  CASUAL CORNER
  CHASE PITKIN
  CREATIVE COMPUTERS
  COUSINS WAREHOUSE(DEPT50
  DISNEY STORE
  GE CAPITAL APPLIANCE FINANCE
  GE CAPITAL AUTO LEASE
  HECHINGER
  HOME DEPOT
  HUGH M WOODS
  IBM CREDIT CORP
  IKEA
  JOSEPH A BANKS
  KNOX LUMBER
  MALL CARD(DEPT60)
  MARIANNE/STUART
  MITSUBISHI ELECTRIC
  MONOGRAM CREDIT CARD
  OFFICE DEPOT
  SAMS CLUB(DEPT77)
  SNAPPER
  SOMERVILLE LUMBER(DEPT34)
  TECHNOLOGY CARD
  EXXON
 
PO BOX 9721 MACON GA 31297/MONOGRAM BANK
  EXXON
 
PO BOX 9722 MACON GA 31297/MONOGRAM BANK
  ETHAN ALLEN(DEPT66)
  EXXON
  HOME QUARTERS(DEPT34
  HOME DEPOT(DEPT51)
 
PO BOX 9723 MACON GA 31297/MONOGRAM BANK
  EXXON
  FINGERS(DEPT 32)
  FORTUNOFF(DEPT32)
  SAM'S CLUB
  SAN DIEGO CARPET
  SNAPPER
 
PO BOX 9724 MACON GA 31297/MONOGRAM BANK
  EXXON
  HOME DEPOT
  SAM'S CLUB
 
PO BOX 9725 MACON GA 31297/MONOGRAM BANK
  EXXON
  HOME DEPOT
 
PO BOX 9726 MACON GA 31297/MONOGRAM BANK
  EXXON
  HOME DEPOT
  OFFICE DEPOT
 
PO BOX 9727 MACON GA 31297/MONOGRAM BANK
  DISNEY STORE
  EXXON
 
PO BOX 9728 MACON GA 31297/MONOGRAM BANK
  EXXON
 
PO BOX 9729 MACON GA 31297/MONOGRAM BANK
  EXXON
  HOME DEPOT
 
PO BOX 40000 HARTFORD CT 06151
  CALS-FLEET BANK(DEPT757)
  CONNECTICUT POST(DEPT393)
  CONNECTICUT STUDENT LOAN FOUNDATION(DEPT735)
  CONNECTICUT TELEPHONE
 
PO BOX 80000 HARTFORD CT 06180/FLEET BANK
  CAMPUS LINK COMMUNICATIONS
  CONNECTICUT POST
  CONNECTICUT TELEPHONE
  CONNECTICUT LIGHT & POWER
  CONNECTICUT MOBILCOM INC
  CONNECTICUT MUTUAL
  CONNECTICUT WATER CO
 
PO BOX 94020 PALATINE IL 60094
  IDAPP/BTI
  NBD
  NORTHMOOR COUNTRY CLUB(DEPT852-0200W)
  NORTHWESTERN UNIVERSITY(DEPT857-0350W)
 
PO BOX 11407 BIRMINGHAM AL 35246
  ALLIANCE MORTGAGE
  AMSOUTH
  ANN TAYLOR
  MARCUS CABLE
  MARCH OF DIMES
  MASADA SECURITY
  MCRAES
  MOBILE COMM
  PARISIAN
  PROTECTIVE LIFE INS
  RELIANCE STANDARD LIFE INS
  VIACOM CABLE
  VIACOM CABLE
 
PO BOX 79001 DETROIT MI 48279/MICHIGAN NATIONAL BANK
  BLOOMFIELD TOWNSHIP
  CAPITAL RESERVE
  CELLNET
  CHRYSLER SERVICE
  CITY ENVIRORMENTAL
  CITY OF ROCHESTER HILLS
  CORNING CLINICAL LAB
  JACOBSON
  MICHIGAN STATE UNIVERSITY
  MICHIGAN NATIONAL BANK
  NISSAN SECURITY CONTRACT
  NORWEST MORTGAGE
 
PO BOX 1182112 COLUMBUS OH 43218
  FRED MEYERS
  FUTURE SHOP
  THE CHILDREN'S PLACE
  THE CATALOG ACCOUNT
 
PO BOX 182507 COLUMBUS OH 43218
  LANE BRYANT
  LERNER
  LIMITED
 
PO BOX 5956 CAROL STREAM IL 60197
  BERGNERS
  BOSTON STORE
 
PO BOX 620000 ORLANDO FL 32891/SUNTRUST BANK
  ORANGE-CO OF FLORIDA INC
  ORANGE COUNTY PUBLIC UTILITIES
  ORANGE LAKE COUNTRY CLUB
  ORLANDO UTILITIES COMMISSION
 
PO BOX 61000 SAN FRANCISCO CA 94161
  FIREMAN'S FUND(DEPT #1907)
  FIRST REPUBLIC(DEPT #1275)
  FOUNDATION HEALTH(FILE #72747)
 
7550 JANES AVE #202 WOODRIDGE IL 60517-0001
  WINDRIDGE COURT CONDO ASSOC
  WESTMERE GLEN TOWNHOME ASSOC
 
PO BOX 620000 ORLANDO FL 32891
  ORANGE-CO OF FLORIDA INC
  ORANGE COUNTY PUBLIC UTILITIES
  ORANGE LAKE COUNTRY CLUB
  ORLANDO UTILITIES COMMISSION
 
Microsoft has confirmed this to be a problem in Money versions 3.0,
3.0a, 4.0, 4.0a, 5.0. We are researching this problem and will post
new information here in the Microsoft Knowledge Base as it becomes
available.
 
For related information, please see the following article in the
Microsoft Knowledge Base:
 
   ARTICLE-ID: Q153854
   TITLE     : Potential Problems Using Multiple Accounts for Same Payee
 
KBCategory: KBUSAGE
KBSubcategory: KBONLINE
 
Additional query words: w_money PO lockbox wrong incorrect credit
credited paid pay incorrectly Pay On-Line
3.0, 3.0a Rollerbob
 
======================================================================
Keywords          : kbonline 
Version           : 3.0 3.0a 4.0 4.0a 5.0
Platform          : WINDOWS
=============================================================================
Copyright Microsoft Corporation 1997.