Works: Works for Windows Online and Self-Help Support Options
  
PSS ID Number: Q155894
Article last modified on 05-03-1999
 

 
WINDOWS
 

======================================================================
-------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Works versions 3.0, 3.0a, 3.0b for Windows
 - Microsoft Works versions 4.0, 4.0a, 4.5, 4.5a for Windows 95
-------------------------------------------------------------------
 
SUMMARY
=======
 
This article outlines online and self-help support options available for
Works for Windows users.
 
MORE INFORMATION
================
 
Many of the support options mentioned in the this article make reference to
the Microsoft Knowledge Base. Below is a brief description of the Knowledge
Base:
 
Microsoft Knowledge Base
------------------------
 
The Microsoft Knowledge Base is the same database that Microsoft Support
Engineers use to provide you with answers over the phone. The database
contains more than 50,000 detailed articles with technical information
about Microsoft products, bug and fix lists, documentation errors, and
answers to the most commonly asked technical support questions.
 
Support Options on the Internet
-------------------------------
 
You can access a wide variety of product information, Works for Windows
resources, as well as technical and support information from the Microsoft
Works for Windows home page located at the following World Wide Web (WWW)
address:
 
   http://www.microsoft.com/works/default.asp
 
The Microsoft Works for Windows home page contains a link to the Works for
Windows Support Options page:
 
   http://support.microsoft.com/support
 
The Works for Windows Support Options page includes:
 
 - Solutions to the most frequently asked support questions.
 
 - A link to the Works for Windows Knowledge Base.
 
 - The Microsoft Works Newsgroups where you can discuss issues and ideas
   with other Works for Windows users and get answers to your technical
   questions. The location is:
 
      http://www.microsoft.com/WorksSupport/default-news.htm
 
 - Access to the Microsoft Software Library containing product updates
   and driver updates.
 
The Microsoft Knowledge Base is also available at the following Web
address:
 
   http://support.microsoft.com/support
 
Support Through Peer Services
-----------------------------
 
User Groups:
 
If you are interested in conversing with other Works for Windows users,
you should consider joining a local user group. User group benefits
include:
 
 - Monthly meetings, featuring new product demonstrations.
 - User group newsletters.
 - Discounts on computer products.
 - Access to the Internet and other user group members via a bulletin
   board.
 - Member-to-member technical support, including help lines.
 
For more information about joining or forming a user group in your area,
you should call the Association of Personal Computer User Groups (APCUG) at
(914) 876-6678.
 
If you want to start a special interest group, contact the Microsoft
Mindshare User Group Program at (800) 228-6738, extension 1, and request a
free copy of Making Connections, an online guide to getting a user group
off the ground. You can also visit the Mindshare Forum on CompuServe (Go
Mindshare) or e-mail us at Mindshar@Microsoft.com.
 
CD-ROM Based Support
--------------------
 
If your computer is equipped with a CD-ROM drive, you can subscribe to
Microsoft's monthly TechNet compact disc.
 
Microsoft TechNet:
 
Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Works for Windows and other Microsoft products. On
each Microsoft TechNet compact disc you will find the Microsoft Knowledge
Base, Microsoft Software Library, the Windows 95 Resource Kit, white
papers, networking information, and other valuable and strategic
information. An annual subscription to Microsoft TechNet costs $295 for a
single-user license and $695 for a single-server unlimited-users license.
To order Microsoft TechNet call (800) 344-2121.
 
Support Through Automated Services
----------------------------------
 
Microsoft FastTips:
 
You can call Microsoft FastTips, an automated information service, and get
quick answers to common technical problems sent to you via fax or U.S.
mail. When you call Microsoft FastTips, the first thing you should do is
order the FastTips map and the FastTips catalog. The FastTips map provides
you with a diagram of the service's many options and will be helpful in
getting the most out of the service. The FastTips catalog lists the order
numbers for all the technical documents that are available. Once you have
the FastTips catalog, you can easily order the technical documents and
learn more about Works. To access Works for Windows FastTips, call (800)
936-4100.
 
Special Support Services for the Hearing Impaired
-------------------------------------------------
 
For the hearing impaired, Microsoft offers technical support for all
Microsoft products via text telephone (TT/TDD). Microsoft's TT/TDD support
is available Monday through Friday from 6:00 A.M. to 6:00 P.M. Pacific
Standard time, excluding holidays. To access Microsoft's TT/TDD support,
call (425)635-4948.
 
Additional query words: w_works
======================================================================
Keywords          : kbenable 
Platform          : WINDOWS
=============================================================================
Copyright Microsoft Corporation 1999.