Games: Video Troubleshooting
  
PSS ID Number: Q155664
Article last modified on 05-17-1999
 
WINDOWS:1.0
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Monster Truck Madness, version 1.0 
 - Microsoft Hellbender for Windows, version 1.0 
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SUMMARY
=======
 
The following article discusses ways to troubleshoot video problems you may
encounter when running games listed at the top of this article. This information
is from the Monster Truck Madness Readme.txt file.
 
MUST DISPLAY 256 COLORS
 
Your computer must display at least 256 colors to play the games
listed at the top of this article.
 
To display 256 colors in Windows:
 
Click the Start button, point to Settings, and then click Control
   Panel.
 
Double-click the Display icon.
 
Click the Settings tab.
 
Under Color Palette or Colors, click 256 Color.
 
Click OK.
 
Close and restart the games listed at the top of this article.
 
If you don't have the necessary 256 color driver, or if you aren't
sure that your video card supports 256 colors, contact your video
card manufacturer.
 
DISPLAY PROBLEMS WHILE PLAYING GAMES
 
If you experience display problems while playing one of the games
listed at the top of this article, you may have a problem with your
video driver. You can still play the games listed at the top of this
article, but may not be able to play in full screen view without a
menu bar.
 
To continue playing, click Graphics on the Options menu, and then
clear the Automatic Full Screen check box.
 
If you continue to experience display problems, contact your video
card manufacturer for the latest DirectX 2.0 drivers.
 
3-D ACCELERATED GRAPHICS
 
The games listed at the top of this article support 3-D accelerated
graphics cards via Direct 3D. However, many of these cards were still
in preproduction when our games were released, and therefore, you may
experience problems when using these cards. For updated drivers, please
contact your hardware manufacturer.
 
The games listed at the top of this article need DirectX 2.0 technology
to run. DirectX is installed on your computer when you install one of
the games listed at the top of this article. In some cases, the video
driver that DirectX uses may cause problems when it interacts with your
old video driver.
 
If you experience display problems after you install DirectX 2.0,
try these troubleshooting steps:
 
Click the Start button, point to Settings, and then click Control
   Panel.
 
Double-click the Display icon.
 
Click the Settings tab.
 
Click Change Display Type to display the Advanced Display
   Properties dialog box.
 
Click the Adapter tab. If there is no Adapter tab, see the next
   set of steps.
 
In the Refresh rate box, change the refresh rate, and then click
   OK.
 
If your screen is unreadable and you are unable to follow the
preceding steps, try the following troubleshooting steps:
 
Restart your computer in safe mode. Press F8 when you see the
   message "Starting Windows 95," and then choose Safe Mode.
 
Click the Start button, point to Settings, and then click Control
   Panel.
 
Double-click the Display icon.
 
Click the Settings tab.
 
Click Change Display Type.
 
Click Change.
 
In the Select Device dialog box, select the DirectX-compatible
   video driver suggested by your video card manufacturer. If you
   do not have a DirectX-compatible video driver, contact your
   video card manufacturer for an updated video driver.
 
Restart your computer to apply the change you have made.
 
NOTE: If you have a 3-D accelerated video card and you receive
an error message saying that your display adapter is missing
features when you select the Use Hardware Accelerator check box
(Options menu, Graphics command), you need to obtain the latest
driver from your hardware manufacturer. To continue playing
without an updated driver, clear the Use Hardware Accelerator
check box.
 
GAME MINIMIZES WHEN YOU SELECT USE HARDWARE ACCELERATOR
 
The games listed at the top of this article automatically disable the
Use Hardware Accelerator check box in the Graphics Options dialog box if
the games do not detect a video driver with 3-D hardware accelerator
support.
 
Some video drivers incorrectly report that they support hardware
acceleration. In this case, the games enable the Use Hardware
Acceleration check box. Then, if you select this check box and click
OK, the games minimize and display an error message. The warning
message does not take focus and so may appear behind another
application.
 
Press ALT+TAB to bring the dialog box to the front of all open
windows, or minimize or close your other open applications.
 
DIRECTX 2.0 AND THE MATROX IMPRESSION VIDEO CARD
 
DirectX 2.0 does not currently support the Matrox Impression video
card. If you play the games (listed at the top of this article) using
the Matrox Impression card, you may experience problems. Please
contact Matrox for updated drivers for this card.
 
DIRECTX 2.0 AND MATROX ULTIMA VIDEO CARD
 
If you are using this video card, the games listed at the top of this
article are unable to switch to full screen view. Contact Matrox for
updated drivers for this card.
 
DIRECTX 2.0 AND MATROX MILLENIUM VIDEO CARD
 
Windows 95 did not ship with a driver for the Matrox Millenium. If
after running setup, you do not have the correct DirectX 2.0 video
driver for your Millenium card, then you probably did not have a
Millenium driver installed on your system. Please contact Matrox,
and ask for updated drivers for this card.
 
If you get an updated driver for your Matrox Millenium card, you
should install the new driver and then reinstall Monster Truck
Madness.
 
RENDITION VIDEO DRIVER NOT WORKING
 
The latest video driver for Rendition was not available at the
time the games listed at the top of this article were released.
Please contact Rendition for an updated DirectX video driver.
 
VIDEOS DO NOT PLAY CORRECTLY ON SOME DIRECT3D CARDS
 
Some Direct3D video cards do not play the opening movies or victory
movies correctly. The games listed at the top of this article are
unable to switch the video display to full screen view. On the
Options menu, click Graphics, and then clear the Automatic Full
Screen check box.
 
FLICKERING AFTER MINIMIZE ON ORCHID FAHRENHEIT 64PRO PCI 4MG
 
If you are running the games listed at the top of this article on a
computer with an Orchid Fahrenheit 64Pro PCI 4mg video card and your
Windows resolution is set to 800 x 600 or higher, you may experience
screen flickering when you minimize the games. To correct the problem,
follow the steps below.
 
Click the Start button, point to Settings, and then click Control
   Panel.
 
Double-click the Display icon.
 
Click the Settings tab.
 
Under Desktop Area, drag to select 640 by 480 Pixels.
 
Click OK.
 
Restart Windows, and then restart the game.
 
HANGS ON DIAMOND SPEEDSTAR 64 WHEN 640 X 480 SIMULATION SELECTED
 
The games listed at the top of this article require a minimum of 1
megabyte (MB) of video memory to run in a simulation resolution of
640 x 480. Your video card may not have sufficient memory.
 
On the Options menu, click Graphics, and then select a Simulation
Resolution of 320 x 400 or 320 x 200.
 
GRAPHICS DISTORTED IF TEXTURE IS CHANGED
 
Changing the texture while the Draw screen is displayed distorts
graphics in the next race.
 
When Use Hardware Acceleration is selected, do not change the
texture resolution during the middle of a drag race or while the
Draw screen is displayed. Doing so distorts the texture and
causes the games listed at the top of this article to close.
 
PALETTE DISTORTION WHEN RESUMING A GAME
 
Resuming a game while another game is loading causes palette
distortion.
 
If you click Race on one of the race event screens and then press
CTRL+R, the Resume Game dialog box appears after the game has
loaded but before game play has started. If you select a saved
game at this point, and then open it, the palette is severely
distorted.
 
It is strongly recommended that you use the Resume Saved Race command on
the Race menu to resume a saved race. If you use the palette-distorting
method described in the previous paragraph, press F4 to return to full
screen view.
 
VERTICAL WHITE LINES APPEAR
 
Vertical white lines appear in both full screen view and movies with the
Imagine 128 video card.
 
If you have set your Windows 95 screen resolution to 640 x 480, and your
game simulation resolution to 320 x 400 or 320 x 200, you may experience
some vertical white lines across the top of your screen. To correct this
problem, set your simulation resolution to 640 x 480 and your Windows 95
screen resolution to greater than 640 x 480.
 
To change your simulation resolution:
 
On the Options menu, click Graphics.
 
In the Simulation Resolution list, click the 640 X 480 resolution
   option.
 
To change your Windows 95 screen resolution:
 
Click the Start button, point to Settings, and then click Control
   Panel.
 
Double-click the Display icon.
 
Click the Settings tab.
 
Under Desktop Area, drag the slider to select a resolution greater
   than 640 x 480.
 
Click OK and follow the instructions on the screen to adjust your
   display settings and keep the new setting.
 
DISPLAY STUCK IN 640 X 480, 16 COLORS
 
After installing one of the games listed at the top of this article,
the ATI Graphics Pro Turbo PCI card that uses Mach64 drivers is stuck
in 640 x 480 screen resolution, 16 colors.
 
DirectX is a system component that allows for more efficient hardware
access. To run, the games listed at the top of this article require
DirectX 2.0 or later. DirectX is installed on your computer when you
install one of the games listed at the top of this article.
 
DirectX 2.0 Setup updates your Windows 95 drivers and your DirectX
1.0 drivers automatically. In some cases, the latest video drivers
from your video card manufacturer have additional functionality
that is specific to your video card. If these drivers are marked
as DirectX 1.0 drivers, DirectX Setup replaces them with a generic
DirectX 2.0 driver. In some cases, this may result in a loss of the
features that are specific to your video card.
 
DIRECTX 2.0 AND HERCULES DYNAMITE POWER VIDEO CARD
 
The games listed at the top of this article may hang your system on a
Hercules Dynamite Power video card if you select 640 x 480 in the
Graphics Options dialog box and switch to full screen view (press F4).
Please contact Hercules for updated drivers for this card.
 
"UNABLE TO DISPLAY GRAPHIC" ERROR MESSAGE: MONSTER TRUCKS
 
When attempting to play a Monster Manual (online Help) video, the
message "Unable to display graphic" displays.
 
If you try to play a video in the Monster Manual (online Help),
and you see the message, "Unable to display graphic," try the
following:
 
First, confirm that the Monster Truck Madness compact disc
   is inserted in the CD-ROM drive. If you chose the Typical
   or Compact option during setup, you need to have the CD
   in the drive to play the videos.
 
If inserting the CD in the drive doesn't help, run Setup.exe
   off of the Monster Truck Madness CD. Setup will check and
   update your settings.
 
Additional query words: 1.00 Monster Truck Madness improve video performance increase not playing correctly display images hell-bender hell bender
 
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Keywords          :  kbfaq
Version           : WINDOWS:1.0
Platform          : WINDOWS
Issue type        : kbinfo
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Copyright Microsoft Corporation 1999.