PPT4: Volume Offline Error During Macintosh PowerPoint Setup
  
PSS ID Number: Q155473
Article last modified on 05-16-1998
 
macintosh:4.0
 
MACINTOSH
 

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The information in this article applies to:
 
 - Microsoft PowerPoint for Macintosh, version 4.0
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SYMPTOMS
========
 
When attempting to run Microsoft PowerPoint 4.0 setup for the Macintosh
you may see this message:
 
   While attempting the install, Setup was unable to access the
   indicated source file or destination file:
 
   Source file:      <Volume Offline>:Microsoft System Information
   Destination file: Macintosh HD:Microsoft:Microsoft System
   Information
 
Macintosh HD is the name of your hard drive and Microsoft is the
folder to which Setup is attempting to install the source file. The source
file or destination file path may be different in your error message.
 
CAUSE
=====
 
The above error message may appear for any of the following reasons:
 
 - The source file already exists on the hard drive and is damaged
 - The source file is damaged (This implies a damaged floppy)
 - The destination folder is damaged
 
RESOLUTION
==========
 
Method 1: Delete the Source File, if it Exists on Your hArd Drive
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1. Follow the path listed in the error message to the
   destination location.
 
2. If a file resides there with the same name as the source file, drag
   that file to the Trash.
 
3. Rerun the Setup program.
 
Method 2: Obtain a New Set of Floppy Disks
------------------------------------------
 
NOTE: In the interim it may be possible to do a custom installation and
choose not to install the source file listed in your error message.
 
MORE INFORMATION
================
 
The following section contains additional troubleshooting steps.
 
Copy a File to the Destination Folder
-------------------------------------
 
If you are unable to copy a file to the destination folder, this
indicates that the destination folder is damaged. Remove the folder
and attempt to install again.
 
NOTE: If you cannot delete the destination folder, this usually suggests a
System Software or hardware problem. Please contact Apple (800 SOS-APPL) or
the manufacturer of your computer.
 
Run Disk First Aid
------------------
 
Run the Disk First Aid utility to scan the drive to which you are
installing PowerPoint. The following steps apply to version 7.2 of Disk
First Aid. The process may vary slightly depending on which version of Disk
First Aid you are using.
 
1. Boot your Macintosh using the Disk Tools disk or the Apple Macintosh
   CD-ROM. The Disk Tools disk and your Apple Macintosh CD-ROM are
   bootable. Bootable means there is a System Folder, located on the
   disk, that your Macintosh can use when first starting the computer.
 
   If you run Disk First Aid without booting from the Disk Tools disk or
   your Apple Macintosh CD-ROM, Disk First Aid does not allow you to
   repair any problems.
 
   Use the following steps to boot from your CD-ROM device:
 
      a. Insert your Apple Macintosh CD-ROM.
 
      b. Click Restart from the Special menu.
 
      c. Hold down the following key combination:
 
            OPTION + COMMAND + SHIFT + DELETE
 
         The above key combination tells your computer to ignore SCSI
         ID 0 and look for a startup device at the next SCSI location.
         Normally, your CD-ROM device is found next at SCSI ID 3.
 
         NOTE: On some systems, holding the C key down boots your
         computer from the CD-ROM.
 
      d. Release the keys when the Happy Macintosh icon appears. If you
         continue to hold the keys down, your hard drive will not mount
         and you will need to restart.
 
   Use the following steps to boot from your Disk Tools Disk:
 
      a. Click Restart from the Special menu.
 
      b. Insert the Disk Tools disk into the floppy drive. If the disk
         is ejected prior to booting, push the disk back into the
         drive.
 
2. Make sure you have booted from the Floppy or CD-ROM. Drag the CD-ROM
   or floppy disc icon to the trash. If the Disc ejects, the floppy or
   CD-ROM was not your active system software. Repeat the process until
   your active system is the System Folder located on the floppy or CD-
   ROM disk.
 
3. Start Disk First Aid. Disk First Aid is found in the Utilities folder
   within your Apple Macintosh CD. If booting from Disk Tools, Disk
   First Aid is normally found on the root level of the disk.
 
4. Click the volume you would like to repair. Multiple volumes can be
   selected by holding down the SHIFT key.
 
5. Click the Repair button. Make sure that file sharing is turned off.
   If file sharing is enabled you may not be able to repair the volume.
 
6. When Disk First Aid is finished, click Quit from the File menu.
 
Turn Extensions Off
-------------------
 
1. Boot the machine with extensions disabled. To do this, restart the
   computer while holding down the SHIFT key. You should see the following
   message:
 
      Welcome to Macintosh.
      Extensions Off.
 
   Repeat step 1 until you see the Extensions Off message.
 
   NOTE: If installing from a network, you must enable your network
   extensions and control panels.
 
2. Attempt the installation again.
 
REFERENCES
==========
 
For additional information, please see the following article(s) in the
Microsoft Knowledge Base:
 
   ARTICLE-ID: Q124236
   TITLE     : OFF: Setup Error "<Volume offline>:Excel English Lexicon"
 
Apple is a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding their products' performance or reliability.
 
Additional query words: 4.00 off-line msg
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Keywords          : kbenv kberrmsg kbsetup kbdta
Version           : macintosh:4.0
Platform          : MACINTOSH
Hardware          : MAC
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.