Online Quotes Err Msg: Problem with Setup Information
  
PSS ID Number: Q152967
Article last modified on 09-13-1997
 
5.0
 
WINDOWS
 

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The information in this article applies to:
 
- Microsoft Money version 5.0 for Windows 95
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SYMPTOMS
========
 
In Money 5.0, you receive in the following error message when you try to
access Online Quotes:
 
   There was a problem with the setup information you entered. You may
   need to go through Online Services Setup again or call Online
   Services Customer Support.
 
CAUSE
=====
 
This occurs if you upgrade a Money 3.0 or 4.0 data file enabled for Online
Bill Payment and/or Online Quotes through your bank, but not Online
Banking. The default Financial Institution ID (FID) may be incorrect.
 
RESOLUTION
==========
 
To correct this problem, step through the Online Quotes Setup Wizard to
enter your bank's FID; contact your bank to obtain the FID.
 
To enter the FID, do the following:
 
1. Go to the Investment Portfolio.
 
2. Click Online Quotes Setup.
 
3. Click Next and make sure that Quotes is selected as the service.
 
4. Click Next twice and confirm that your Social Security Number is
   correct.
 
5. Click Next and replace the Online Services FID of 1001 with the FID
   for your bank.
 
6. Click Next and then click Finish to complete the Online Quotes
   setup.
 
KBCategory: kbother kberrmsg kbprb
KBSubcategory: kbonline
 
Additional reference words: w_money Intuit Service Center PayOnLine
QuotesOnLine BankOnLine Ham
 
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Keywords          : kbonline 
Version           : 5.0
Platform          : WINDOWS
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Copyright Microsoft Corporation 1997.